Connie Bentley
New Carlisle
Summary
Proven track record in enhancing billing accuracy and customer satisfaction at Charter Spectrum through expert use of billing systems and fostering customer engagement. Excelled in leadership roles, notably as a Customer Service and Cashier Supervisor at Kmart, by driving team efficiency and resolving conflicts, showcasing strong problem-solving and interpersonal skills.
Overview
38
38
years of professional experience
Work History
Billing Specialist
Charter Spectrum
08.2022 - 08.2024
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
Office Manager
Bentley Refrigeration
05.2006 - 06.2010
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Sales Associate
Fashion Bug
03.1991 - 03.1993
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Customer Service and Casher Supervisor
Kmart
07.1986 - 03.1993
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Early Childhood Educator
Downtown Child Development
08.1989 - 03.1991
- Supported children with special needs, creating customized learning strategies to accommodate various abilities.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Boosted children''s social skills development through group projects and collaborative games.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Communicated with parents and other staff about student progress.
- Applied play-based strategies to provide diverse approaches to learning.
- Cultivated a safe and inclusive classroom environment that fostered respect, empathy, and cultural awareness among students.
- Fostered creativity in the classroom through art projects, dramatic play, storytelling exercises, and other imaginative pursuits.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Established ongoing professional development goals, participating in workshops and conferences to stay current on emerging trends in early childhood education.
- Implemented developmentally and culturally appropriate curriculum for children, creating positive, and safe classroom environments.
- Strengthened parent-teacher relationships through consistent communication, increasing parental involvement in the educational process.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Education
High School Diploma -
Valley View High School
Germantown Ohio06.1986
Skills
Billing systems and software
Payment posting
Customer Engagement
Billing and Invoicing
Customer Service
Payment Collection
Customer service support
Payment Processing
Paperwork and documentation
Account updating
Payment Transactions
Customer Contact
Job Billing
Customer Relations
Bill payment
fishing, camping , it not a hobby but I love to be with my family
fishing, camping , it not a hobby but I love to be with my family
I to ok time off working do to having children with disability. Once they graduate and start their own life I went back to work at Charter Spectrum until I was laid off do to closing the department I was working at.
Timeline
Billing Specialist
Charter Spectrum
08.2022 - 08.2024
Office Manager
Bentley Refrigeration
05.2006 - 06.2010
Sales Associate
Fashion Bug
03.1991 - 03.1993
Early Childhood Educator
Downtown Child Development
08.1989 - 03.1991
Customer Service and Casher Supervisor
Kmart
07.1986 - 03.1993
High School Diploma -
Valley View High School
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