Summary
Overview
Work History
Education
Skills
Timeline
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Connie Boyer

Watauga,Tennessee

Summary

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 7 1/2 years of experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience

Work History

Sushi Chef

Kvat Food City
Piney Flats, TN
05.2021 - 05.2022
  • Educated guests on different types of fish and shellfish to aid decision-making on sushi orders.
  • Used various types of knives, hand tools and utensils to fillet fish in preparation for sushi.
  • Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
  • Maintained well-organized mise en place to keep work consistent.
  • Placed orders to restock items before supplies ran out.
  • Actively participated in planning sushi menu and crafted new items for special events.
  • Developed and cooked memorable dishes that brought new customers into establishment.
  • Disciplined and dedicated to meeting high-quality standards.

Customer Service Representative

Advanced Call Center Technologies
Grey, TN
11.2012 - 03.2020
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Processed purchases and handled payment transactions using POS system.
  • Delivered superior client services, fostering strong rapport, retention and satisfaction.

Housekeeping Aide

National Healthcare Corp
Johnson City, TN
04.2007 - 08.2010
  • Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
  • Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
  • Removed dirt, dust, grease and from surfaces using proper solutions.
  • Adhered to optimal standards for cleanliness, appearance and service.
  • Responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality..
  • Inspected lobbies, rooms, halls and offices to determine levels of cleanliness.
  • Participated in required and optional safety training events to gain innovative edge in industry and maintain highest quality of safety standards.

Centerless Grind Machine Operator

Dentsply Tulsa Dental Specialties
Johnson City, TN
01.2000 - 07.2006
  • Read production schedules, work instructions or customer specifications to determine product specifications.
  • Verified conformance of finished product to specifications.
  • Maintained and completed production records and work orders.
  • Performed routine preventive maintenance and production adjustments on equipment.

Education

GED -

Campos Verde
Sacramento, CA

Skills

  • Payment processing
  • Documentation and reporting
  • Service recommendations
  • LiveChat
  • Account management
  • Written and oral communication
  • Conflict resolution
  • Microsoft Office
  • Keyboarding
  • Staff education and training
  • Multi-line phone talent
  • Complaint resolution
  • POS systems expert
  • Professional telephone demeanor

Timeline

Sushi Chef

Kvat Food City
05.2021 - 05.2022

Customer Service Representative

Advanced Call Center Technologies
11.2012 - 03.2020

Housekeeping Aide

National Healthcare Corp
04.2007 - 08.2010

Centerless Grind Machine Operator

Dentsply Tulsa Dental Specialties
01.2000 - 07.2006

GED -

Campos Verde

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Connie Boyer