Connie Castillo-Messer
El Paso,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Phone Agent
Anserve
02.2023 - Current
- Navigated multiple software applications simultaneously to efficiently manage customer inquiries and provide accurate information.
- Managed high call volumes during peak periods while maintaining a calm demeanor and professional attitude.
- Pleasantly greeted customers on phone and asked open-ended questions to determine reason for call.
- Record accurate and detailed messages
- Maintain accurate documentation of calls, messages, and interactions.
- Utilize phone systems, call management software, and other tools
effectively. Troubleshoot basic technical issues for smooth operation.
Outbound Verification Specialist
Instant Teams
03.2021 - 01.2023
- Assisted clients in meeting compliance requirements by providing accurate and timely verification results.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Production Control Clerk
Pride Industries
01.2014 - 02.2021
- Enhanced inventory accuracy through meticulous tracking of materials, products, and shipments.
- Oversaw the maintenance of equipment records to ensure proper servicing schedules were followed for optimal machine performance and reduced downtime.
- Streamlined documentation processes within the department resulting in improved organization allowing easier access to pertinent information.
- Worked with managers to plan and coordinate production tasks.
- Trained new employees in various departments and safety standards.
Education
No Degree -
El Paso Community College
El Paso, TX1999
Skills
- Complaint Handling
- High Volume Environments
- Client Interactions
- Telephone Etiquette
- Customer Assistance
- Computer Literacy
- Script Adherence
- Active Listening
- Attention to Detail
- Typing Speed
Timeline
Phone Agent
Anserve
02.2023 - Current
Outbound Verification Specialist
Instant Teams
03.2021 - 01.2023
Production Control Clerk
Pride Industries
01.2014 - 02.2021
No Degree -
El Paso Community College
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