Lori Nearing
707 Big Chief Ct. Rock Hill,SC
Summary
Seasoned Phone Agent with background in customer service and telecommunications. Experience includes providing top-notch client support, resolving complaints, and managing high volume calls. Strong communication skills, problem-solving abilities, and patient demeanor contribute to successful handling of challenging situations. Notably improved call resolution rate in previous role while also maintaining high levels of customer satisfaction.
Overview
8
8
years of professional experience
Work History
Phone Agent
Iqor
Charlotte, NC
02.2022 - 10.2024
- Addressed customer inquiries through phone, email, and chat with prompt resolutions.
- Answered incoming calls promptly and professionally.
- Utilized computer systems to track orders, check inventory levels, process payments and update customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Customer Service Representative
Republic Services
Fort Mill, SC
03.2019 - 01.2022
- Answered high volume incoming calls promptly and professionally.
- Provided detailed information about products and services to customers.
- Followed up with customers to ensure their satisfaction with product or service purchased.
- Met daily call targets while providing excellent customer service.
Customer Service Phone Representative
CVS Pharmacy
Charlotte, NC
05.2016 - 11.2018
- Answered high-volume inbound calls promptly, courteously, and professionally.
- Communicated effectively with physicians, nurses, patients and other healthcare professionals regarding medication needs or issues related to prescriptions.
- Verified patient insurance coverage and eligibility for prescription medications.
Education
High School Diploma -
Rock Hill High
Rock Hill 06-2010
Skills
- Telephone etiquette
- CRM software
- Call center
- Script adherence
- Call handling
- Complaint handling
- High volume environments
References
References available upon request.
Timeline
Phone Agent
Iqor
02.2022 - 10.2024
Customer Service Representative
Republic Services
03.2019 - 01.2022
Customer Service Phone Representative
CVS Pharmacy
05.2016 - 11.2018
High School Diploma -
Rock Hill High