RUSTIN STEWART
Tulsa,OK
Summary
Certified Nursing Assistant (CNA) committed to providing optimal patient care and support while assisting medical staff with meeting critical needs. Skilled in collecting specimens, cleaning rooms and managing dietary needs. Excellent communication and organizational skills combined with dependable, forward-thinking approach. CNA with experience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate. Skilled at operating within long-term care environments or outpatient centers.
Overview
6
6
years of professional experience
Work History
Phone Agent
ROI Solutions Inc.
09.2021 - 01.2022
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Identified fitting products and services through phone-based customer inquiries.
- Maintained strong call control and quickly worked through scripts to address problems.
- Corresponded with service department team members to build and implement successful solutions to customer problems.
- Handled escalated customer service concerns to preserve revenue streams from key customers.
- Documented conversations with customers to track requests, problems and solutions.
Rideshare Driver
DoorDash
01.2021 - 01.2022
- Handled as many 15+ assignments per hour by planning efficient routes.
- Achieved consistently high customer scores due to exceptional service.
- Cleaned vehicle regularly to maintain professional appearance.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Managed records by tracking mileage, maintenance and expenses.
- Notified customers of delays to decrease calls to support.
- Used advanced driving techniques to better improve time management and safety.
Certified Nursing Assistant
Meadowbrook Nursing Center
11.2019 - 01.2021
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures
- Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment
- Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
Waitress/Busser
La Mansion
08.2018 - 04.2019
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times
- Maintained accuracy while handling payments, giving change and printing receipts to customers
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Carhop/Cook
Sonic
03.2017 - 08.2018
- Established and maintained open, collaborative relationships with kitchen team to maximize efficiency
- Set up and performed initial prep work for food items such as soups, sauces and salads
- Interacted effectively with waitstaff regarding special orders for customers, including those with food allergies and gluten intolerance
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
Assembly Line Production Worker
Baldor
03.2022 - 05.2022
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Followed protocols to enhance protection and maintain safe work environment.
- Investigated and resolved production issues.
Paint Specialist
Lowes Home Improvement Center
04.2022 - 08.2022
- Recommended complementary purchases to customers, increasing revenue.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
- Mixed, matched and blended colors to produce desired effects.
Cashier/Cook
Kwik Trip
09.2022 - 11.2022
- Worked closely with shift manager to solve problems and handle customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Checked personal identifications during alcohol and tobacco sales.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Worked flexible schedule and extra shifts to meet business needs.
- Processed refunds and exchanges in accordance with company policy.
Education
Nursing/ Medical
Some College
First Aid -CPR Certified - Vital Signs - Medical Assisting
Northeast Technology Center
Kansas, OK07.2020
High School Diploma -
Locust Grove High School
05.2020
Skills
- Telephone etiquette
- Payment processing
- Providing customer support
- Resolving issues
- Client interactions
- Call center operations
- Collecting vital signs
- Patient relations
- Monitoring fluids
- Calm and level-headed under duress
- Grooming and bathing assistance
- Charting expertise
- Medical terminology knowledge
- Infection control procedures
- Collecting specimens
- General housekeeping
- Respiratory equipment training
- Able to lift 50 pounds
- Safety-focused
- Collaboration
- First Aid/CPR
- Time Management
- Assembly and Production
Timeline
Cashier/Cook
Kwik Trip
09.2022 - 11.2022
Paint Specialist
Lowes Home Improvement Center
04.2022 - 08.2022
Assembly Line Production Worker
Baldor
03.2022 - 05.2022
Phone Agent
ROI Solutions Inc.
09.2021 - 01.2022
Rideshare Driver
DoorDash
01.2021 - 01.2022
Certified Nursing Assistant
Meadowbrook Nursing Center
11.2019 - 01.2021
Waitress/Busser
La Mansion
08.2018 - 04.2019
Carhop/Cook
Sonic
03.2017 - 08.2018
Nursing/ Medical
Some College
First Aid -CPR Certified - Vital Signs - Medical Assisting
Northeast Technology Center
High School Diploma -
Locust Grove High School
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