Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Connie Dutra

Highland,NY

Summary

Highly proactive manager with 15 years of experience in team leadership in the restaurant and hospitality industries. Background includes sales, management and front and back-of-the-house operations.

Overview

16
16
years of professional experience

Work History

Merchandise Manager

Kohls
Wappingers Falls, NY
11.2011 - Current
  • Worked side by side with the store manager in the overall look and presentation of the store. This includes graphics, visual components, and new set layouts.
  • Answered customer questions regarding store merchandise, department information and pricing.
  • Created visual marketing and styled window displays.
  • Assembled promotional displays, including quarter and full-size point of purchase displays.
  • Conferred with store managers to obtain information about customer needs and preferences.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Examined merchandise to verify that it was correctly priced and displayed.

Restaurant Owner/Operator

Mariners on the Hudson
Highland, New York
2008 - 2015
  • Maximized dining experience by designing an inviting atmosphere through thoughtful interior design choices and menu selections.
  • Cultivated a loyal customer base by consistently delivering exceptional dining experiences that exceeded expectations.
  • Expanded catering services for private events resulting in increased revenue streams from off-site offerings.
  • Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting.
  • Enhanced customer satisfaction by implementing efficient service processes and training staff on exceptional customer service techniques.

Education

Master of Arts - Mental Health Counseling

Rollins College
Winter Park, FL
2003

Bachelor of Arts - Communications/Psychology

Alfred University
Alfred, NY
1998

Skills

  • Customer service-oriented
  • Excellent communication skills
  • Reliable and punctual
  • Product inventory counts
  • Proficient in MS Word and Excel
  • Knowledgeable on NYS health and safety codes
  • Thrives in fast-paced environment
  • Committed team player
  • Flexible schedule capability
  • Results-oriented
  • Marketing and advertising
  • Inventory control and record keeping

Timeline

Merchandise Manager

Kohls
11.2011 - Current

Restaurant Owner/Operator

Mariners on the Hudson
2008 - 2015

Master of Arts - Mental Health Counseling

Rollins College

Bachelor of Arts - Communications/Psychology

Alfred University

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Connie Dutra