Connie Ellis
New Richmond,OH
Summary
Results-driven administrative operations and claims professional with 4+ years of experience supporting service teams, customers, and insurance carriers. Skilled in team leadership, customer service, and process improvement, with a focus on streamlining workflows and resolving account discrepancies. Trusted for clear communication, training support, and dependable follow-through.
Overview
8
8
years of professional experience
Work History
Corporate Claims Coordinator
Roto-Rooter/Chem Ed
Cincinnati, Ohio
2021.04 - 2026.06
- Coordinated service claims with customers, technicians, and insurance carriers
- Reviewed claim documentation for Roto-Rooter and Chem Ed service records
- Reviewed incoming claims for accuracy and completeness, ensuring all necessary documentation was included.
- Resolved claim inquiries from customers, vendors, and internal teams
- Followed up on missing paperwork and supporting documents
- Prepared claim packets for review, approval, and submission
- Communicated claim status updates across service and office teams
- Maintained accurate claim files and confidential customer information
- Researched and resolved discrepancies between customer accounts and billing statements.
- Identified any potential fraud or abuse concerning submitted claims.
- Analyzed trends in claim processing to identify areas for improvement.
- Compiled data from a variety of sources to prepare reports on claims activity.
- Communicated regularly with clients regarding the progress of their claim.
- Collaborated with other departments to resolve complex issues related to claims processing.
- Trained new staff members on filing procedures and regulations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared detailed invoices for payment by clients or insurers.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
ADMINSTATIVE OPERATIONS MANAGER
FIRE AND RESCUE PORTRAIT STUDIO
New Richmond, Ohio
2018.06 - 2021.08
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Implemented policies and standard operating procedures to improve quality, customer service, and logistics.
- Supervised employee workflow to enhance productivity and maintain quality standards.
- Resolved client concerns to ensure seamless daily studio operations.
- Trained team members on studio procedures and client service standards.
- Supported appointment scheduling, crew availability, and session logistics.
Education
Bachelor of Science - Business Administration And Management
DeVry University
Lisle, IL2027-06
Associate of Science - Business Administration And Management
Ashley University
Ashland, OH2018-06
Skills
- Claims management
- Claim analysis
- Microsoft Excel
- Financial analysis
- Financial reporting
- Record keeping
- Budget administration
- Accounts management
- Administration and operations
- Operations management
- Customer service
- Team leadership
- Team collaboration
- Work delegation
- Change leadership
- Debt recovery
- Administrative procedures
- Microsoft office
- Excellent communication
- Written communication
- Vendor relations
- Financial analysis
Timeline
Corporate Claims Coordinator
Roto-Rooter/Chem Ed
2021.04 - 2026.06
ADMINSTATIVE OPERATIONS MANAGER
FIRE AND RESCUE PORTRAIT STUDIO
2018.06 - 2021.08
Bachelor of Science - Business Administration And Management
DeVry University
Associate of Science - Business Administration And Management
Ashley University