Connie Garcia
Lancaster
Summary
Attentive individual with excellent communication skills. Organized and driven with the innate ability to stay on task while allowing flexibility in the schedule to focus on the individual needs.
Overview
7
7
years of professional experience
Work History
CSR / Dispatch
A Plus Plumbing
Plano, TX
07.2024 - 11.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed service scheduling and dispatching to optimize technician efficiency.
- Collaborated with team members to streamline processes and enhance customer satisfaction.
- Maintained Chat line servicing incoming customers prompt and efficiently.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Experience with Service Titan Program
T/A Inclusion (Special Needs)
Dallas Independent School District
08.2022 - 06.2024
- Classroom Management
- Assisted with Lesson Planning
- Provided Individual Student Support
- Manage Student Behavior
- Assisted in Preparing Educational Materials
- Facilitated Group Activities
- Communicated with Parents
- Maintain a Positive Learning Environment
Clerk
Dallas Independent School District
08.2021 - 01.2022
- Maintained Student Records
- Managed Attendance Tracking
- Handling Incoming Calls and Inquiries
- Communicated with Parents
- Schedule of Parent Conference with Teacher/Counselor
- Support to School Staff
- General Office Duties
Teacher
Lumin Education
10.2018 - 05.2020
- Build Relationship with Families
- Provide Support- Offer Strength Based Support, Resources, and Advocacy
- Conduct Assessments- Check Developmental Milestones and Complete Developmental Screenings
- Coordinate Health Care- Give out Reminders to Parents for Child’s Health Care Due Dates
- Provide Education- Deliver Information about Health, Nutrition, and Child Development
- Plan Events- Schedule weekly learning sessions, Parent Conferences, and Monthly Parent Meetings
- Maintain Records- Keep Data and Records in Accordance with Program Guidelines
- Participate in Professional Development- Complete Required Training and Ongoing Professional Development
Education
Home Visiting Educator Certification -
High School Equivalency - undefined
Dallas, TXCDA - Child Development Associate Certificate
Brookhaven College
Richardson, TX11-2002
Skills
- Ability to Handle High Call Volume
- Experienced in Office Duties- Filing, Checking Emails, Message Taking, Appointment Scheduling
- Fast Learner and Able To Work Well Under Pressure
- Communication Skills
- Great with Time Management and Organization Skills
- Collaboration Skills
- Creativity and Presentation Skills
- Bilingual
- Customer service
- Relationship building
- Call center experience
- Client relations
- Scheduling
- Call management
Timeline
CSR / Dispatch
A Plus Plumbing
07.2024 - 11.2025
T/A Inclusion (Special Needs)
Dallas Independent School District
08.2022 - 06.2024
Clerk
Dallas Independent School District
08.2021 - 01.2022
Teacher
Lumin Education
10.2018 - 05.2020
High School Equivalency - undefined
CDA - Child Development Associate Certificate
Brookhaven College