Connie Garrisi
Business Owner/Hospitality/Retail
Aledo,TX
Summary
Dynamic professional with extensive experience in retail management and customer service, notably at The Disney Store and Build-a-Bear Workshop. Proven track record in enhancing customer satisfaction and optimizing merchandising strategies. Skilled in forecasting and loss prevention, fostering strong team collaboration while driving sales growth and operational efficiency. Committed to delivering exceptional service and building lasting customer relationships.
Overview
29
29
years of professional experience
Work History
Front Office Staff Member
Yellow Rose RV Resort
06.2024 - 03.2026
- Facilitated smooth individual & group arrivals & check-in practices by communicating with guests in advance and offering information to them regarding Resort & Local Events.
- Established rapport with regular guests, fostering loyalty and repeat business through personalized service.
- Streamlined check-in and check-out processes for improved efficiency and reduced waiting times.
- Processed payments efficiently, ensuring accurate billing records and minimizing discrepancies.
- Managed reservation system to ensure accurate RV Site allocation and up-to-date availability information.
Business Owner/Operator
Pixy Dust Customs
09.2018 - 06.2024
- Designed and created custom crafts per Etsy Shop orders.
- Promoted business via social media to generate leads and maximize brand identity.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
Store Manager
Build-A-Bear Workshop Haywood Mall
08.2016 - 11.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures..
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Rotated merchandise and displays to feature new products and promotions.
Assistant Store Manager
The Disney Store
09.1997 - 06.2002
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities..
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing Disney’s Plan-o-Gram to merchandise displays.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Implemented and supervised creation of exciting merchandise displays to catch attention of store customers.
- Interacted well with customers to build connections and nurture relationships.
- Rotated merchandise and displays to feature new products and promotions.
Education
Associate of Applied Science - Business Administration
San Jacinto College North
Houston, TXSkills
*Forecasting
*Retail Management
*Merchandising
*Project Management
*Loss Prevention
*Customer Service
Additional Information
Pixy Dust Customs-Owner
*Craft Business for 6 years
*Established Etsy Shop
*Instructed Monthly craft workshops in my community
Timeline
Front Office Staff Member
Yellow Rose RV Resort
06.2024 - 03.2026
Business Owner/Operator
Pixy Dust Customs
09.2018 - 06.2024
Store Manager
Build-A-Bear Workshop Haywood Mall
08.2016 - 11.2017
Assistant Store Manager
The Disney Store
09.1997 - 06.2002
Associate of Applied Science - Business Administration
San Jacinto College North