Connie Gonzalez
Miami,FL
Summary
Sales & Marketing Specialist - Enterprising and customer-centric professional with a proven track record of delivering exceptional service to clients. Skilled in sales, customer experience, and communication, I excel in understanding and addressing the unique needs of each customer. With a strong empathetic nature and creative problem-solving abilities, I am committed to providing top-tier recommendations, solutions and outstanding service to customers.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Bilingual Licensed Medicare Sales Agent
e-Telequote Insurance
, FL
06.2024 - Current
- Explain plan features, benefits, and coverage details in a clear and understandable manner.
- Ensure compliance with all regulatory and company guidelines during sales interactions.
- Assist customers with the enrollment process, ensuring all required information is accurately collected and documented.
- Maintain a high level of product knowledge and stay updated on changes in Medicare policies and offerings.
- Provide exceptional customer service to foster trust and build long-term relationships with clients.
- Document and report all sales activities and customer interactions in the CRM system.
Associate Director of Product & Partnerships, Consumer Marketing
Interval International
01.2012 - 01.2022
- Directed partnership relationship management, member benefits, and communications for a closed loop vacation ownership travel club with nearly 2M members worldwide
- Collaborated with cross-functional leaders across product management, project management, design, business development, business operations, legal, content, IT, and PR/communications teams
- Represented the 'voice of the consumer' and took a tactical role with planning discussions with vendors and internal partners to define requirements, testing, and roll out of all projects assigned
- Worked remotely from March 2020 through July 2022 and hybrid from August 2022 to November 2022
- Oversaw product line portfolio, travel relationships, member benefit programs, and website content
- Responsible for handling all member complaint escalations with company or partners
- Provided excellent customer service
- Increased membership value, satisfaction, and retention by managing strategic consumer-facing relationships with Allianz Partners, Hertz, Expedia Partner Solutions, and Priceline Partner Solutions among others
- Worked with travel industry partners including Collette Tours, Viator, and all major cruise lines to market and sell retail trips and Interval's own proprietary cruise and tour exchanges
- Liaised closely with the Interval Travel Agency trainers on advisor sales education for new and existing benefits and programs – with a heavy emphasis on cross-selling and upselling.
Call Center Corporate Travel Lead Agent
Worldwide Vacation & Travel dba Interval Travel
- Provided a wide range of travel planning services and support for corporate/business clients
- Received inbound phone calls from Interval employees including the C-suite leaders to book business travel
- Created customized trips aligned to client/customer needs and in compliance with travel policies
- Ensured that all business trips were cost-effective and safe
- Handled travel arrangements including flights, hotel bookings, transportation, and cancellations
- Client relationship management with company executives and employees
- Resolved all customer complaints in a timely manner.
Call Center Travel Agent
Worldwide Vacation & Travel dba Interval Travel
- Provided a wide range of travel products to all Interval members globally
- Received inbound phone calls from Interval members to book travel products
- Consistently met and exceeded sales goals (10%+)
- Ensured the delivery of quality service in the travel agency
- Maintained relationships with each member served, to engender loyalty to Interval products and services
- Cross-trained and worked in several departments, such as ticketing, customer service, and corporate travel.
Education
High School Diploma -
South Miami Senior High School
Miami, FLFLA Health 240
Skills
- FLA Health 2-40 License
- Sales
- Relationship Building
- Customer Relationship Management
- Customer Service
- MS Office Suite
- Collaboration
- Teamwork
- Active Listening
- Problem Solving
- Bilingual
Certification
- AHIP 2024 Certification
- Aetna 2024 Carrier Certification
- Humana 2024 Carrier Certification
- Humana 2024 Carrier Certification
- Anthem 2024 Carrier Certification
- United 2024 Carrier Certification
- Kaplan Life & Health Insurance Licensing Course
- Travel Agent Certification, Interval Travel Agency
- Travel and Tourism, Coral Gables Adult Education
Awards
ILG Club Excellence Winner
Community Service
- Beagle Club
- Sunshine Beagles
Timeline
Bilingual Licensed Medicare Sales Agent
e-Telequote Insurance
06.2024 - Current
Associate Director of Product & Partnerships, Consumer Marketing
Interval International
01.2012 - 01.2022
Call Center Corporate Travel Lead Agent
Worldwide Vacation & Travel dba Interval Travel
Call Center Travel Agent
Worldwide Vacation & Travel dba Interval Travel
High School Diploma -
South Miami Senior High School
FLA Health 240
- AHIP 2024 Certification
- Aetna 2024 Carrier Certification
- Humana 2024 Carrier Certification
- Humana 2024 Carrier Certification
- Anthem 2024 Carrier Certification
- United 2024 Carrier Certification
- Kaplan Life & Health Insurance Licensing Course
- Travel Agent Certification, Interval Travel Agency
- Travel and Tourism, Coral Gables Adult Education
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