Summary
Overview
Work History
Education
Skills
Timeline
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Connie Henkel

Connie Henkel

Decatur,IL

Summary

Hardworking and passionate applicant with strong organizational skills eager to secure entry-level position in a busy and professional environment. Ready to help team achieve company goals.

Overview

41
41
years of professional experience

Work History

Patient Registration Specialist

Memorial Health
12.2021 - Current
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
  • Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
  • Verified insurance coverage to confirm patient coverage for necessary medical services.
  • Gathered demographic and insurance information to register patients for medical appointments.
  • Imaged and scanned patient and registration documentation into electronic patient records.
  • Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
  • Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
  • Followed up on missed appointments with patients to reschedule and promote continuity of care.
  • Resolved scheduling conflicts to avoid double-booked appointments and provider availability issues.
  • Scheduled Number+ daily appointments using computerized calendars.
  • Upheld HIPAA regulations and standards for protecting patient information.
  • Retrieved medical data for physicians and patients.
  • Secured confidential patient information from unauthorized access.

Claims Supervisor

Walmart
11.1994 - Current
  • Monitored team performance, enforcing compliance with corporate merchandise claims processes and procedures.
  • Determined proper course of action for claims processing of defective merchandise.
  • Supervisor of a team of employees.
  • Maintained inventory of store supplies.
  • Customer and vendor service.
  • Optimized vendor and company claims management with establishment of best practices.
  • Developed strategic plans for day-to-day prevention of retail shrink.
  • Prepared merchandise for shipment via FedEx, UPS and Walmart Logistics.

Customer Service Associate

Acme Markets, Inc
07.1982 - 11.1994
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.

Education

High School Diploma -

Shikellamy High School
Sunbury, PA
06.1982

Skills

  • Customer expectations management
  • Planning and Organization
  • Process implementation
  • Written Communication
  • Reading comprehension
  • Leadership
  • Organization and Time management

Timeline

Patient Registration Specialist

Memorial Health
12.2021 - Current

Claims Supervisor

Walmart
11.1994 - Current

Customer Service Associate

Acme Markets, Inc
07.1982 - 11.1994

High School Diploma -

Shikellamy High School

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Connie Henkel