Connie Holland

• Currently serving as the lone medical laboratory technician at RMCC Centennial.
• Responsible for all duties described in my job description.
• Accomplishes all duties with limited to no supervision
• Served as a part time float for the majority of RMCC office laboratories with substantial knowledge of day to day operations at all locations.
• Gained a unique perspective from working at the multiple RMCC locations that broadened my my understanding of the issues with the whole RMCC community.

• Collected blood, tissue and other laboratory specimens and prepared them for lab testing
• Performed vitals/glucose testing and assisted in administering injections and urinalysis
• Accurately recorded and reported test results according to established procedures
• Assessed need for, ordered, obtained and interpreted appropriate lab tests
• Ensured HIPAA compliance
• Identified process improvements in the day-to-day functioning of the department

• Performed specimen processing procedures on all in house and reference testing specimens while ensuring proper labeling and specimen type and integrity
• Served as Phlebotomy Lead by coordinating activities of Phlebotomy Team and assisting with training of new hires
• Managed supplies by checking inventory and expiration dates, ordering and stocking
• Maintained knowledge of Nursing Order Entry system to assist with test ordering questions
• Accurately performed in-scope quality control and laboratory testing with specified turn-around time requirements

UNITED STATES ARMY

Retired from military service with an Honorable Discharge and a 22 year career that is highlighted by advancement to positions of increased challenges and responsibilities that included:

Manager of Transfusion Services - Supervised a team of 36 military and civilian technicians and provided support for Brooke Army Medical Center. Managed a $4 million supply budget and successfully ....

• Completed FDA inspection with no deficiencies as well as CAP inspection and met all Joint Commission standards
• Conducted formal training in laboratory operation and maintained a safe work environment as well as compliance with Equal Opportunity standards
• Initiated process improvement for supply management and maintained 100% accountability for over $1.3 million in medical equipment
• Managed Blood Bank training program for the Armed Forces Medical Laboratory Technician course

Medical Laboratory Manager and Supervisor - Reported to Director of the Department of Pathology and managed a team of 52 who provided pathology services for a community hospital that served over 58,000 military and civilian personnel.

• Revised laboratory policies and procedures, continuously trained personnel and completed 2 CAP accreditation renewal inspections with minimal to no deficiencies
• Established and maintained a Quality Review Program that ensured full compliance with the JC for three laboratories
• Consistently maintained 100% pass rate for assigned personnel on the American Society of Clinical Pathology certification exam
• Redesigned SOP's and training that significantly improved Infection Control Program
• Conducted laboratory equipment inspections that ensured maintaining accident/incident -free work environment
• Initiated several process improvements that optimized use of personnel and laboratory resources
• Monitored unit budget to ensure financial objectives were met
• Processed monthly reports for department performance
• Assessed need for, ordered, obtained and interpreted appropriate lab tests
• Responsible for collection, labeling and transport of laboratory specimens for neonate, pediatric, adult and geriatric patients

Instructor/Writer - Selected, through a highly competitive process, to teach the Microbiology for the Medical Laboratory Technician Course at the Academy of Health Sciences. Trained approximately 300 students per year. Successfully.....

• Managed and organized didactic and practical exercise materials for course curriculum that included bacteriology, mycology, virology, immunology, and parasitology
• Continuously reviewed curriculum and lecture material and updated information to reflect changes in technology
• Controlled a $250,000 inventory of supplies and equipment
• Mentored three instructors and played key role in successful certification
• Trained Future Laboratory Managers on purpose, principle, procedures, and interpretation of bacterial identification
• Used online training program, Army Knowledge Online, to train 18 managers on use of My Forms
• Lecturer in Pathology, George Washington University School of Medicine and Health Sciences, 2009-2010

Medical Laboratory Technician - trained in multiple areas of the laboratory. Worked effectively in all environments

• Organized work by matching computer orders with specimen labeling; sorted specimens; checked labeling; logged specimens; arranged reports for delivery
• Maintained quality results by running standards and controls, verified equipment function through routine equipment maintenance and advanced trouble shooting; calibrated equipment utilizing testing
• Served as technical resource by participating in staff training; answered questions of other professionals; participated in educational opportunities; maintained personal networks; participated in professional organizations
• Identified and communicated abnormal patient conditions by alerting supervisory personnel, the pathologist, the patient physician, or nurse; reporting mandated information to the public health department or other designated officials
• (Toxicology) identified the presence or quantity of drugs of abuse, therapeutic drugs, and toxic substances by operating toxicology instrumentation and performing manual methods for the performance of drug screens, blood alcohol levels, and carbon monoxide levels
• (Chemistry) provided test results for patient diagnosis and treatment by operated chemistry equipment; performed manual chemistries
• (Hematology) provided test results for patient diagnosis and treatment by operating hematology, urinalysis, and coagulation equipment; performing manual methods of differentials
• (Immunology) provided test results for patient diagnosis and treatment by operating equipment such as the spectrophotometer, and through methods such as, enzyme immunoassays, and serological testing
• (Microbiology) provided physician with information for treatment of patient infection by performing technical procedures for the identification or susceptibility of , parasites, fungi, and mycobacteria and bacteria
• (Blood bank) ensured the patient of receiving compatible blood/blood components by completing blood typing, antibody screening, compatibility testing, and antibody identification procedures by using both gel and tube methodologies
• (Blood bank) assured retrieval of patient transfusion information by preparing patient packets and maintaining blood bank database
• Enhanced laboratory services and hospital reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
• Assessed supplier quality to maintain tight cost controls and maximize business operational performance while functioning as the contracting officer for the department