Connie Horton
Mesquite,TX
Summary
Compassionate Patient Care Technician with extensive experience at Texas Health Presbyterian Hospital, skilled in vital signs monitoring and patient observation. Recognized for enhancing patient satisfaction through attentive care and effective communication. Proven ability to respond to emergencies and maintain a safe environment, ensuring high-quality support for patients and their families.
Overview
17
17
years of professional experience
Work History
Patient Care Technician
Texas Health Presbyterian Hospital
Dallas, TX
05.2025 - Current
- Assisted in patient mobility and daily activities to promote comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness of patient care areas adhering to hospital standards.
- Provided support in administering medications under supervision of nursing team.
- Educated patients on health maintenance and post-discharge instructions effectively.
- Utilized electronic health record systems for accurate documentation of patient information.
- Participated in training sessions to enhance skills and knowledge in patient care practices.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
- Fostered clean and hygienic environment, reducing risk of infections.
WFH Customer Service Representative
North Texas Tollway Authority
Irving, TX
03.2024 - 01.2025
- Provided exceptional customer support through effective communication and problem-solving skills.
- Assisted customers with toll transactions, ensuring accurate and efficient service delivery.
- Resolved inquiries and complaints promptly, enhancing overall customer satisfaction levels.
- Maintained comprehensive knowledge of tollway systems and procedures to assist users effectively.
Patient Care Technician
Signature HealthCARE @St.Francis Memphis, TN
Memphis, TN
09.2009 - 08.2021
- Assisted in patient mobility and daily activities to promote comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness of patient care areas adhering to hospital standards.
- Provided support in administering medications under supervision of nursing team.
- Educated patients on health maintenance and post-discharge instructions effectively.
- Utilized electronic health record systems for accurate documentation of patient information.
- Participated in training sessions to enhance skills and knowledge in patient care practices.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
- Fostered clean and hygienic environment, reducing risk of infections.
Online Personal Shopper
Walmart Jefferson County
New Orleans, LA
10.2021 - 03.2023
- Assisted customers in selecting products based on preferences and needs
- Managed online orders efficiently, ensuring timely fulfillment and delivery
- Navigated Walmart's digital inventory systems to update product availability
- Collaborated with team members to enhance customer service strategies
- Resolved customer inquiries and issues through effective communication
- Adapted quickly to changes in product offerings and promotions
- Maintained organized records of customer interactions for future reference
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.
Education
Certified Nursing Assistant -
Concorde Career College
Memphis, TNHigh School Diploma -
H. Grady Spruce H. S.
Dallas, TX05-2009
Skills
Vital signs monitoring
CPR certification
Patient observation
Blood glucose testing
Catheter care
Blood glucose monitoring
ADL support
Specimen collection
Feeding assistance
Patient positioning
Professional bedside manner
Patient services
Emergency response
Data collection
Mobility assistance
Information protection
Infection prevention
Emotional support
Wound care
Qualified in patient transport
Active listening
Compassionate care
End-of-life care
Vitals documentation
Monitoring patient conditions
Patient hygiene management
Basic nursing care
Patient assistance
HIPAA compliance
Time management
Certified in CPR/AED
Recording vital signs
Vital signs
Direct patient care
CPR/AED
Timeline
Patient Care Technician
Texas Health Presbyterian Hospital
05.2025 - Current
WFH Customer Service Representative
North Texas Tollway Authority
03.2024 - 01.2025
Online Personal Shopper
Walmart Jefferson County
10.2021 - 03.2023
Patient Care Technician
Signature HealthCARE @St.Francis Memphis, TN
09.2009 - 08.2021
Certified Nursing Assistant -
Concorde Career College
High School Diploma -
H. Grady Spruce H. S.