Summary
Overview
Work History
Education
Skills
Accomplishments
Developed a successful PTO process for in Market Personnel using the Power Automated System
Timeline
AssistantManager
Connie Jackson Russell

Connie Jackson Russell

Summary

Highly adaptable and organized healthcare professional with extensive experience in operations management, process improvement, and team leadership. Proven ability to manage complex projects, implement new systems, and maintain efficient workflows in fast-paced environments. Key Skills/Training - Proficient in medical terminology and EMRs, CPR Certified, ICD-9 & ICD-10 coding, healthcare regulations, laws and policies; insurance form completion, medical administrative services, various software applications (Microsoft Office Suite – Outlook, PowerPoint, Excel, Word, Power Automate, Teams, Skype), Power BI, Concur, McKesson



Overview

25
25
years of professional experience

Work History

Business Operations Manager/Pharmacy Inventory Coordinator

Landmark Health
05.2022 - Current
  • Managed all aspects of office operations, including new hire onboarding, supply ordering (Instacard, Ariba), financial management (Concur), and mail processing
  • Oversaw inventory management for McKesson system, medication cabinets, and various medical supplies (glucometers, A1C kits, etc.)
  • Implemented and monitored Power Automate workflows for PTO scheduling and approvals
  • Managed market events, on-call scheduling (Humanity), and daily/weekend calendars
  • Maintained safety protocols and conducted audits

Lead Care Coordinator

Landmark Health
09.2019 - 05.2022
  • Led the implementation of new market operations, including workflow development, employee handbooks, and training
  • Oversaw daily operations, including scheduling, medical record management, and communications
  • Supervised care coordinators, conducting performance evaluations and providing coaching
  • Analyzed data (Reports Dashboard, Power BI) to inform departmental management
  • Collaborated with market leadership to ensure coordinated care and policy implementation

Care Coordinator

Landmark Health
08.2018 - 09.2019
  • Served as primary point of contact for providers and members regarding clinical services and benefits
  • Managed medical records, scheduled appointments, and processed referrals
  • Collaborated with care teams to coordinate patient needs

Lead Certified Medical Assistant

East Jefferson Neurological Associates
05.2013 - 08.2017
  • Provide advanced clinical and administrative support to physicians and other healthcare professionals
  • Perform a wide range of clinical procedures, including taking patient vital signs, administering injections, performing EKGs, and assisting with minor surgical procedures
  • Manage patient charts, schedules, and communications, ensuring smooth and efficient clinic operations

Healthcare Administrator

Jefferson Neurological Associates
02.2000 - 05.2013
  • Oversee the efficient and effective operation of a healthcare facility or department, ensuring compliance with all regulations and standards
  • Manage staff, budgets, and resources, optimizing performance and achieving organizational goals
  • Develop and implement policies and procedures to improve quality of care, patient satisfaction, and operational efficiency

Education

Bachelor of Science - Healthcare Administration; Concentration in Management

University of Phoenix
Phoenix, AZ
01.2015

Certificate - Medical Assisting

Eastern College of Health Vocations
Metairie, LA
01.1994

Skills

  • Project management
  • Proficient in medical terminology
  • EMRs
  • Healthcare Operations, regulations, laws and policies
  • Medical administrative services, Operations management, Professional rapport
  • Outlook, PowerPoint,Excel, Power Automate,Teams, Power BI, Concur, McKesson
  • Staff management
  • Strategic planning,Operations optimization, Contract management
  • Onboarding and training,Workforce planning,Business workflows, Business development, Public speaking
  • Motivational leadership, New hire training, Conflict mediation
  • Data management,Analytical skills, Presentation skills, Relationship building , Vendor & supplier management
  • Intelligent decision-making,Process change & implementation,Strong analytical thinking, Teamwork and collaboration, Performance improvement

Accomplishments

    Achieved PTO automation process by completing daily management of runs with accuracy and efficiency.

  • Collaborated with team of 4 in the development of Gulf States Market Roster across 4 States
  • Achieved PTO Power Automate process by completing daily runs with accuracy and efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 6-10 care coordinator staff members.

Developed a successful PTO process for in Market Personnel using the Power Automated System

Collaborated with another Super user to develop and organize the PTO and On Call Schedules. Using an automated process we developed and tested workflows that will drive Excel Formulas and Power Automate, to streamline and make processes operational for leadership and operations teams flow in a seamless manner.

Timeline

Business Operations Manager/Pharmacy Inventory Coordinator

Landmark Health
05.2022 - Current

Lead Care Coordinator

Landmark Health
09.2019 - 05.2022

Care Coordinator

Landmark Health
08.2018 - 09.2019

Lead Certified Medical Assistant

East Jefferson Neurological Associates
05.2013 - 08.2017

Healthcare Administrator

Jefferson Neurological Associates
02.2000 - 05.2013

Certificate - Medical Assisting

Eastern College of Health Vocations

Bachelor of Science - Healthcare Administration; Concentration in Management

University of Phoenix
Connie Jackson Russell