CONNIE MURPHY
SOUR LAKE,Texas
Summary
I am an experienced member of Management driven to apply a strong work ethic and
motivational skills to achieve company goals and employee and customer satisfaction. I have over 20 years of combined inside and outside sales experience. In my previous position, before Cable One, I was also the Team Building Coach for our region. I have a strong desire and determination to succeed in my career for both me and my team.
Overview
10
10
years of professional experience
Work History
Business Account Executive 1
CableOne - Sparklight
04.2022 - Current
- Developed comprehensive sales strategies for expanding the company's client base and boosting revenue growth.
- Delivered outstanding customer service, resulting in strong client retention and increased referrals.
- Identified new opportunities for upselling and cross-selling by staying informed about client industries, trends, and market developments.
- Exceeded sales goals by implementing innovative tactics to attract new customers while maintaining existing ones.
CUSTOMER ACCOUNTS MANAGER
Aarons Sale And Lease
05.2017 - 06.2021
- Improved account retention by proactively managing customer accounts and anticipating potential issues before they arose.
- Conducted regular client accounts reviews, identifying improvement areas and making necessary adjustments to ensure continued success.
- Strengthened client relationships through regular communication and personalized account management strategies.
- Trained new employees on best practices in customer account management and outside sales, increasing overall team performance and company revenue.
General Manager
Aaron's Sales And Lease
04.2015 - 10.2015
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Assistant Store Manager
Aaron's Sales And Lease
12.2014 - 03.2015
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Developed a loyal customer base through personalized interactions, increasing repeat business.
- Assisted staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Customer Account Manager
Aaron's Sales And Lease
10.2013 - 11.2014
- Strengthened client relationships through regular communication and personalized account management strategies.
- Boosted company revenue by identifying upselling opportunities and promoting additional products or services to clients.
- Improved account retention rates by proactively managing customer accounts and anticipating potential issues before they arose.
Education
Fire Science - Firefighter 1
Texas A&M University - TEEX
College Station, TX02.2006
High School Diploma -
Bay City High School
Bay City, TX06.1991
Skills
- B2B Sales
- Strategic Planning
- Prospecting
- Business Development
- Salesforce
- Team collaboration
- Account management
- Self-motivation
- Cold calling
- Goal setting
Languages
Spanish
Native or Bilingual
Timeline
Business Account Executive 1
CableOne - Sparklight
04.2022 - Current
CUSTOMER ACCOUNTS MANAGER
Aarons Sale And Lease
05.2017 - 06.2021
General Manager
Aaron's Sales And Lease
04.2015 - 10.2015
Assistant Store Manager
Aaron's Sales And Lease
12.2014 - 03.2015
Customer Account Manager
Aaron's Sales And Lease
10.2013 - 11.2014
Fire Science - Firefighter 1
Texas A&M University - TEEX
High School Diploma -
Bay City High School
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