Connie Ouellet
Transportation
Charlotte,NC
Summary
Skilled professional with exceptional leadership abilities in overseeing transportation and logistics activities to ensure timely and efficient delivery of goods. Results-driven individual with strong problem-solving skills and a strategic mindset to continuously improve logistics processes and drive operational excellence.
Overview
11
11
years of professional experience
Work History
Terminal Manager
Forward Intermodal
03.2019 - Current
- Analyzed all aspects of corporate logistics to determine most cost-effective and efficient means of transporting products and supplies
- Monitored operations for staff compliance with administrative policies and procedures, safety rules, contracts, environmental policies, etc
- Provided direction during emergency situations such as weather-related delays or equipment malfunctions or shortages
- Monitored budgeting activities to ensure compliance with financial goals
- Analyzed all aspects of logistics to determine most cost-effective and efficient means of transporting products
- Allocating freight, setting delivery & pick-up appointments
- Planned staffing requirements based on season changes in business volume
- Supervised a team of 20 personnel, providing guidance, training & performance feedback.
- Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
- Directed and monitored tracking, routing and dispatching transportation vehicles.
- Coordinated and monitored maintenance and repair of company vehicles to provide timely servicing.
- Developed strong relationships with clients, vendors, and other stakeholders for improved communication and collaboration.
- Maintained composure and order when handling customer and employee injuries, incidents and accidents.
Terminal Manager
Service Transfer
09.2013 - 03.2019
- Responsible for optimizing loads to combine efficiencies
- Experience shipping intermodal
- Soliciting new freight & coordinating onboarding with new customers
- Quoted all freight for terminal
- Coordinated back-hauls, returns, and inbound & outbound shipments
- Building solid relationships with customers, brokers & SS Lines
- Allocating freight, setting delivery & pick-up appointments
- Ensuring proper paperwork is completed, including customs paperwork, scale tickets, etc
- Interviewing, Hiring & Training
- All responsibilities associated with running trucking terminal
- Coordinated full terminal move into temporary facilities until new terminal was completed and facilitated fully functional operations during process.
- Fielded customer complaints and comments and rectified issues.
Education
Associate of Science - Accounting And Business Management
Broward County Community College
Davie, FL12.1988
Skills
- Intermodal, LTL& FTL
- Customer Relations
- Logistics Planning
- Team Leadership & Supervision
- Route Optimization
- Budgeting
- Problem Solving
- Communication
- Load Planning & Dispatching
- Operations Management
- Multitasking
- Reliability
- Critical Thinking & Decision Making
- Organizational Skills
- Adaptability and Flexibility
- Daily Operations Management
- Logistics Analysis
- Work Planning and Prioritization
- Customer Relationship Management
- Transportation management systems
- Issue & Conflict Resolution
References
- Dom Benatti, 630-450-0690, Cargomatic
- Charles Garrett, 843-971-4100, MSC - Mediterranean Shipping Co
Prior Work History
9-2013 & prior, available upon request. I'm only showing 10 years of employment history, based on positions I'm interested in but willing to share previous employers, skills, knowledge, etc.
Timeline
Terminal Manager
Forward Intermodal
03.2019 - Current
Terminal Manager
Service Transfer
09.2013 - 03.2019
Associate of Science - Accounting And Business Management
Broward County Community College