Connie Pastrana
Stone Mountain,GA
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Top Doc OBGYN
06.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
Medical Assistant
Verras Pediatrics
01.2023 - 06.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed venipuncture procedures on diverse patient populations, including infants.
Dental Assistant
Aloha dental care
12.2016 - 08.2018
- I learned a lot about being a receptionist, and how to be in the back, as well as how to assist the doctors by preparing anesthesia, or preparing dentures, extractions etc.
- Calls had to be taken, appointments were to be made, charts had to be filed back, files had to be pulled out, etc.
Data Entry
Square1art
08.2015 - 12.2016
- As a data entry operator, you will be required to enter information accurately into the system, be able to type 30 words per minute, and be responsible for opening packages and ensuring that everything is in order.
Education
Healthcare Assistant -
Gwinnett Technical College
Lawrenceville, GAsome college -
Georgia Perimeter College
Dunwoody, GASkills
- Basic Computer Skills
- Customer Service
- Data Entry
- Microsoft PowerApps
- Exceptional time management skills
- Basic Life Support for Health Care Providers (BLS)
- Problem-Solving
- Teamwork and Collaboration
- Attention to Detail
- Excellent Communication
- Organizational Skills
- Active Listening
- Transaction Processing
Timeline
Front Desk Receptionist
Top Doc OBGYN
06.2024 - Current
Medical Assistant
Verras Pediatrics
01.2023 - 06.2024
Dental Assistant
Aloha dental care
12.2016 - 08.2018
Data Entry
Square1art
08.2015 - 12.2016
Healthcare Assistant -
Gwinnett Technical College
some college -
Georgia Perimeter College
Similar Profiles
ROLANDO MENDOZA, RNROLANDO MENDOZA, RN
Registered Nurse at Top Doc ClinicsRegistered Nurse at Top Doc Clinics
Kelvin SanchezKelvin Sanchez
Veterinary Surgery Technician / Senior Technician at Lee road pet doc hospital/ Winterpark436 pet doc hospital/ Semoran&408 pet doc hospital (Dr. Larry Adkins)Veterinary Surgery Technician / Senior Technician at Lee road pet doc hospital/ Winterpark436 pet doc hospital/ Semoran&408 pet doc hospital (Dr. Larry Adkins)
Kristy GentryKristy Gentry
Director of Billing/ Office Manager/Leadership Team Member at Urgent Doc / Primary DocDirector of Billing/ Office Manager/Leadership Team Member at Urgent Doc / Primary Doc
Monica BinnsMonica Binns
Member Advisor/Teller at Members First Credit UnionMember Advisor/Teller at Members First Credit Union
Tristen GoodmanTristen Goodman
General Manager at The Corner TaqueriaGeneral Manager at The Corner Taqueria