Connie Pugh
Belton,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
Medical Service Support 5
Mitchell
04.1997 - Current
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Met customer call guidelines for service levels, handle time and productivity.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered prompt service to prioritize customer needs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Grandview High School
Grandview MO05.1975
Skills
Proficient in Microsoft Office, Mitchel SmartAdvisor Bill Review Software, Origami
Knowledge of the Kansas Workers Compensation Schedule of Medical Fees
Knowledge of PPO network Discounts
Negotiations with Providers, Medical Fees
Office Management
Strong decision making and organization skills
Timeline
Medical Service Support 5
Mitchell
04.1997 - Current
High School Diploma -
Grandview High School
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