Connie Richardson
Greensboro,NC
Summary
Knowledge of key concepts within the Criminal Justice System; academic training including experience with proper documentation of accident scenes and evidence. Demonstrates leadership skills, dealing with uncertainty, judgment, objectivity, dependability, emotional control, integrity, safety management, professionalism, management skills of 25 plus people, scheduling, and reporting. Technical Skills: Windows OS, MS Office (Word, Excel, Access, PowerPoint), Labor Scheduling (G4S scheduling program), Touch-com (access control for the Bank of America), and Exacq vision (CCTV camera and DVR software). Knowledge of Fair Housing Law, also a Course on Section (8) Online Housing Training.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Security officer
Andy Frain
Greensboro
03.2024 - Current
- Perform security patrols of designated areas on foot or in vehicle
- Sound alarms or call police or fire department in case of fire or presence of unauthorized persons
- Warn violators of rule infractions, such as loitering, smoking or carrying forbidden articles
- Permit authorized persons to enter property and monitor entrances and exits
- Help customers, employees, and visitors in a courteous and professional manner.
Assistance Site manger
Deployed Services
Greensboro
08.2023 - 03.2024
- Overseas the day-to day staff work schedules, authorize overtime, and leave, and establish and assess performance golds to improve team member performance
- Assume role and responsibilities of site manager in the absence of the Site Manager Train, develop, and evaluate subordinate, and complete and review subordinate supervisor performance appraisals of officers and staff Overseas over 400 employees Mediate, investigate, and respond to on-site concerns and incidents, and immediately notifies Human Resources and Site Manager
Supervisor
Sunstates
Greensboro
05.2021 - 01.2023
- Serve as security for Honda Aircraft 4 Monitor surveillance cameras and assist with gatekeeper duties Screen visitor and respond quickly to emergencies/ Deal with fire panels Follow guidelines and procedures for escalated situation Supervise 36 officers a day
Assistant Hotel Security Supervisor
Sheraton Greensboro at Four Seasons
Greensboro
02.2019 - 08.2020
- Monitors staff by patrolling with them by auto or foot
- Assigns areas for officers to patrol and presents a list of problems they may encounter
- Maintain all security devices are in good working condition.
Critical Facilities Officer
G4S Security
Greensboro
06.2014 - 02.2020
- Perform security patrols of designated areas on foot or in vehicle
- Sound alarms or call police or fire department in case of fire or presence of unauthorized persons
- Warn violators of rule infractions, such as loitering, smoking or carrying forbidden articles
- Permit authorized persons to enter property and monitors entrances and exits
- Help customers, employees and visitors in a courteous and professional manner.
Customer Service Associate
Harbor Freight Tools
Greensboro
12.2011 - 06.2014
- Processed payment by cash, check, credit cards, vouchers, or automatic debits
- Assisted customers by providing information and resolving their complaints
- Established and identified prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Greeted customers entering establishments
- Answered customers' questions, and provide information on procedures or policies
- Maintained clean and orderly checkout areas
- Stocked shelves, and mark prices on shelves and items.
Store Manager
Family Dollar
Roanoke Rapids, NC
03.2005 - 09.2011
- Managed day to day operations of a retail store
- Training and developing store associates
- Maintained all profits and losses
- Providing excellent customer service to both outside customers and co workers
- Provided schedules for 8 employees
- Responsible for all daily deposits and transactions.
Education
ASSOCIATES DEGREE IN CRIMINAL JUSTICE -
EVEREST UNIVERSITY
Tampa, Florida04.2014
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- CCTV Surveillance
- Detail Oriented
- CCTV Monitoring
- Superior customer service
Certification
- CPR
- First Aid / AED
- CFO (Critical Facility Officer)
- CPO (Critical Protection Officer)
- PPSB (State Security License)
- Fair Housing Law
Timeline
Security officer
Andy Frain
03.2024 - Current
Assistance Site manger
Deployed Services
08.2023 - 03.2024
Supervisor
Sunstates
05.2021 - 01.2023
Assistant Hotel Security Supervisor
Sheraton Greensboro at Four Seasons
02.2019 - 08.2020
Critical Facilities Officer
G4S Security
06.2014 - 02.2020
Customer Service Associate
Harbor Freight Tools
12.2011 - 06.2014
Store Manager
Family Dollar
03.2005 - 09.2011
ASSOCIATES DEGREE IN CRIMINAL JUSTICE -
EVEREST UNIVERSITY