Connie Ridgely
Lutherville,MD
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
31
31
years of professional experience
Work History
Case Manager Specialist Supervisor
State Of Maryland, Department Of Juvenile Services
03.1998 - Current
- Reviewed and developed court presentation strategies to encourage reliability and integrity of the Department.
- Collaborated with multidisciplinary teams to facilitate client care and reduce case management barriers.
- Streamlined, standardized and implemented court related case management processes and techniques.
- Fostered professional networks and relationships with service and resource providers to promote continuity and quality of care for clients.
- Cultivated a positive work environment by promoting open communication and teamwork among staff members.
- Evaluated the performance of case managers and court liaisons, providing constructive feedback and targeted coaching efforts for improvement.
- Mitigated risks by proactively identifying potential issues, implementing preventive measures, and addressing challenges in a timely manner.
- Increased successful case resolutions through thorough investigation and diligent follow-up on action items.
- Developed strong working relationships with cross-functional teams to facilitate seamless case coordination.
- Enhanced internal and external customer satisfaction by providing comprehensive support and diligently addressing concerns.
- Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Provided leadership, guidance and support to staff members.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Established and maintained relationships with key stakeholders both within and outside of the Baltimore County Juvenile Court.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Ensured smooth court proceedings by managing case schedules and maintaining effective communication with all parties involved.
- Assisted in the enforcement of court orders by coordinating with relevant authorities and monitoring case progress.
- Provided valuable support to judges during hearings, researching legal precedents and preparing case summaries as needed.
- Collaborated with multidisciplinary teams to develop comprehensive plans addressing the needs of at-risk youth.
- Demonstrated sensitivity to cultural diversity in working with children from various backgrounds and circumstances.
- Fostered positive relationships with key stakeholders, including social workers, attorneys, and families to ensure proper care and safety of children.
- Assisted judges in making informed decisions by conducting thorough research and presenting accurate data on each case.
- Observed strict security measures to keep all case information confidential.
- Provided assessments and made recommendations to court.
- Conducted interviews with parents, school officials, and other individuals to better understand client's needs.
- Maintained meticulous records documenting relevant case information, evaluations, recommendations, and progress updates.
- Enhanced courtroom efficiency by preparing detailed reports and delivering clear presentations during hearings.
- Testified in court and provided information regarding DJS programs and services.
- Assisted internal and external customers in navigating processes and procedures to resolve issues, understand rights and express views.
- Completed home-visits, reports, scanning, paperwork and documentation accurately and in timely manner.
- Approached issues proactively to best meet current and future community needs.
- Kept case files updated, accurate and aligned with requirements.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
- Maintained internal database of service workers, participants, activities and other relevant details.
- Leveraged strong communication skills to liaise with court personnel, probation officers, and other community stakeholders in the best interests of each juvenile.
- Established rapport with troubled youth by demonstrating empathy, respect, and genuine concern for their wellbeing.
- Participated in ongoing professional development opportunities to stay informed about best practices in juvenile justice settings.
- Worked with juvenile offenders to help in development of decision-making and problem-solving skills.
Adolescent Substance Abuse Counselor
Open Door, Anne Arundel County Dept Of Health
10.1994 - 03.1998
- Collaborated with multidisciplinary teams to provide comprehensive care for clients, addressing physical, emotional, and social needs concurrently.
- Assisted clients in navigating community resources and services to support long-term recovery from substance abuse issues.
- Collaborated with educators and school personnel to provide substance abuse prevention programming in local schools.
- Promoted healthy coping skills in adolescents by teaching mindfulness practices, stress reduction techniques, and self-regulation strategies.
- Increased client engagement in the therapeutic process by creating a safe, supportive, and non-judgmental environment.
- Supported adolescent clients through crisis situations by providing stabilization, safety planning, and referral to appropriate resources.
Adolescent Substance Abuse Counselor
Mountain Manor Treatment Center
03.1994 - 10.1994
- Collaborated with multidisciplinary teams to provide comprehensive care for clients, addressing physical, emotional, and social needs concurrently.
- Assisted clients in navigating community resources and services to support long-term recovery from substance abuse issues.
- Promoted healthy coping skills in adolescents by teaching mindfulness practices, stress reduction techniques, and self-regulation strategies.
- Supported adolescent clients through crisis situations by providing stabilization, safety planning, and referral to appropriate resources.
- Strengthened partnerships with community agencies to increase awareness of available adolescent substance abuse treatment services.
- Maintained accurate clinical documentation while adhering to ethical guidelines and confidentiality requirements set forth by licensing bodies and agency policies.
- Facilitated successful transitions between levels of care by providing thorough discharge planning services and coordinating with aftercare providers.
- Served as a liaison between clients, families, schools, probation officers, and other involved parties to ensure consistent communication regarding client progress.
Adolescent Substance Abuse Counselor
Caroline Counseling Center
11.1992 - 03.1994
- Collaborated with multidisciplinary teams to provide comprehensive care for clients, addressing physical, emotional, and social needs concurrently.
- Assisted clients in navigating community resources and services to support long-term recovery from substance abuse issues.
- Collaborated with educators and school personnel to provide substance abuse prevention programming in local schools.
- Promoted healthy coping skills in adolescents by teaching mindfulness practices, stress reduction techniques, and self-regulation strategies.
- Enhanced treatment outcomes for adolescents by developing individualized treatment plans tailored to their unique needs.
- Supported adolescent clients through crisis situations by providing stabilization, safety planning, and referral to appropriate resources.
- Led psychoeducational group counseling for adolescents in Middle School on topics related to substance abuse prevention, mental health awareness, and life skills development.
- Served as a liaison between clients, families, schools, probation officers, and other involved parties to ensure consistent communication regarding client progress.
- Taught substance abuse classes to help clients understand consequences of drug and alcohol use.
Education
Bachelor of Arts - Criminology
University of Maryland - College Park
College Park, MD05.1991
Skills
- Leadership Qualities
- Team Management
- Technology proficiency
- Positive Attitude
- Problem-Solving
- Organization and Multitasking
- Case Documentation
- Relationship Building
- Client Advocacy
- Records Management
- Written and verbal communication
- Interviewing skills
Timeline
Case Manager Specialist Supervisor
State Of Maryland, Department Of Juvenile Services
03.1998 - Current
Adolescent Substance Abuse Counselor
Open Door, Anne Arundel County Dept Of Health
10.1994 - 03.1998
Adolescent Substance Abuse Counselor
Mountain Manor Treatment Center
03.1994 - 10.1994
Adolescent Substance Abuse Counselor
Caroline Counseling Center
11.1992 - 03.1994
Bachelor of Arts - Criminology
University of Maryland - College Park
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