Summary
Overview
Work History
Education
Skills
Timeline
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Connie Saechao

Visalia,CA

Summary

Results-driven healthcare professional with a strong background in medical assisting, supervisory leadership, and customer service. Proven ability to oversee daily operations, optimize workflow efficiency, and ensure high standards of patient care. Skilled in administrative management and team leadership, with a commitment to enhancing patient experiences and operational excellence. Adept at training and mentoring staff, streamlining processes, and fostering a collaborative healthcare environment. Dedicated to delivering compassionate, high-quality service while maintaining compliance with healthcare regulations.

Overview

9
9
years of professional experience

Work History

Program Leader II

Pro Youth Inc.
08.2022 - 09.2024
  • Assisted in the development of curriculum for after-school programs, ensuring a diverse range of topics and skill-building opportunities.
  • Promoted a positive work environment by cultivating open communication channels within the team and addressing concerns promptly.
  • Implemented well-received activities and events.
  • Monitored program performance through regular evaluations, identifying areas for improvement and implementing necessary changes.
  • Ensured regulatory compliance at all levels of operation while maintaining high-quality services within the program scope.
  • Cultivated a culture of continuous improvement empowering team members to share ideas and suggestions for program optimization.

Medical Billing Assistant

Gerges Medical Clinic
11.2021 - 08.2022
  • Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
  • Maintained professional demeanor while communicating with patients or insurance companies to resolve payment issues, fostering positive relationships.
  • Enhanced revenue collection rates with timely follow-ups on outstanding claims and appeals.

Medical Assistant Supervisor

Sequoia Institute For Surgical Services
11.2016 - 01.2021
  • Enhanced team efficiency by providing ongoing training, guidance, and support to medical assistants.
  • Enhanced patient care quality by supervising and training medical assistants in latest clinical procedures.
  • Oversaw daily operations of the clinic, coordinating with physicians and other healthcare professionals to optimize patient care delivery.
  • Accurately measure and document vital signs, including blood pressure, pulse, temperature, and oxygen saturation, to support diagnostic and treatment decisions.

Waitress Supervisor

Keothip Thai Restaurant
10.2015 - 10.2016
  • Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Contributed to the restaurant's positive reputation by consistently delivering exceptional service and building rapport with regular patrons.

Education

Associate of Science - Liberal Arts And Sciences

College of The Sequoias
Visalia, CA
05-2025

Certificate of Technical Studies - Medical Assisting

Milan Institute
Visalia, CA
10.2016

Skills

  • Supervision and oversight
  • Teamwork and collaboration
  • Time management
  • Problem-solving abilities
  • Multitasking Abilities
  • Organizational skills
  • Decision-making
  • Adaptability

Timeline

Program Leader II

Pro Youth Inc.
08.2022 - 09.2024

Medical Billing Assistant

Gerges Medical Clinic
11.2021 - 08.2022

Medical Assistant Supervisor

Sequoia Institute For Surgical Services
11.2016 - 01.2021

Waitress Supervisor

Keothip Thai Restaurant
10.2015 - 10.2016

Associate of Science - Liberal Arts And Sciences

College of The Sequoias

Certificate of Technical Studies - Medical Assisting

Milan Institute

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Connie Saechao