Tiffany Stringer
East Hartford,CT
Summary
Experienced and compassionate Program Director with over four years of leadership in residential behavioral health programs serving adults and young adults with co-occurring mental health and substance use disorders. Skilled in managing 24/7 program operations, supervising multidisciplinary teams, and maintaining compliance with DMHAS regulations and quality standards. Committed to a trauma-informed, person-centered, and recovery-oriented approach that prioritizes client safety, dignity, and stabilization. Proven ability to lead through transitions, manage crises, and cultivate a therapeutic environment that supports long-term recovery.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Program Director II
Vinfenct
Windsor, Connecticut
10.2024 - Current
- Lead daily operations of DMHAS-funded residential programs for clients with serious mental illness and substance use needs.
- Oversee staffing, scheduling, and supervision of clinical and support staff in a 24/7 residential setting.
- Ensure client safety, program stability, and a therapeutic environment through structured routines, individualized support, and staff training.
- Maintain compliance with DMHAS regulations, agency policies, and quality assurance benchmarks.
- Coordinate intake, discharge, and care transitions in collaboration with hospitals, outpatient providers, and case management teams.
- Conduct regular supervision, team meetings, and performance evaluations.
- Manage budgets, procurement, and residential site needs (e.g., facility maintenance, safety checks).
Single Site Program Director
Vinfenct
Windsor, CT
10.2023 - 10.2025
- Conducted needs assessments and developed program objectives.
- Created and implemented new policies and procedures for the program.
- Managed budgeting processes, including creating forecasts and tracking expenses.
- Developed strategic plans to ensure successful program operations.
- Organized and facilitated team meetings, workshops, and events.
- Reviewed existing programs and identified areas of improvement or expansion.
- Monitored performance metrics to evaluate effectiveness of programs.
- Collaborated with external partners to leverage resources for the program's success.
- Ensured compliance with organizational standards and applicable laws and regulations.
- Maintained communication with clients throughout their involvement in the program.
- Managed program operations and provided strategic leadership for workers.
- Oversaw administrative support staff to facilitate day-to-day program activities.
- Hired and developed staff members to collaboratively achieve program goals.
Lead Residential Counselor
Vinfenct
Windsor, CT
09.2022 - 10.2023
- Provided appropriate feedback and information to help residents succeed in program.
- Communicated with staff to resolve problems with individual residents.
- Provided information on resident progress and development of case plans for the Team.
- Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
- Collaborated with external providers to address needs of residents.
- Mediated interpersonal problems between residents.
- Developed and coordinated employment opportunities for residents.
- Conferred with Nursing and Clinicians to understand backgrounds and needs of residents and implemented the written plans into the daily structure of the program.
- Targeted management in assisting residents with independence in gaining access to needed external connections such as medical, therapy, med management and social.
Consumer Support Professional
Dungarvin
Rocky Hill, CT
06.2018 - 05.2023
- Maintained clean and well-organized environment to promote individuals happiness and safety
- Answered office phone calls and emails, answering questions and scheduling appointments with doctors
- Prepared and accompanied individuals on public outings, managing safety, behavior and other activities
- Maintained professionalism in emergency situations, assisting staff members in actions and monitoring individuals
- Administering and Transcribing all necessary medications as directed by care plan and Nurse
- Assisted disabled individuals to foster independence while still closely monitoring safety at all times
- Completed data entries in charts and log books to document individuals progress with accuracy
Residential Counselor
Vinfen
Windsor, CT
07.2018 - 09.2022
- Completed daily resident welfare checks and coordinated with facility staff to meet all resident needs in a DHMAS environment.
- Helped residents living with disabilities with personal and day to day needs.
- Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment with more independence with a goal of ultimately living on their own or back with their family.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Communicated with other staff to resolve problems with individual residents.
- Mediated interpersonal problems between residents.
Direct Support Professional
Key Human Services
Wethersfield, CT
08.2017 - 10.2018
- Maintained clean and well-organized environment to promote individuals happiness and safety
- Enhanced individuals well being by supporting participation in recreational activities
- Recorded and closely monitored individuals behaviors and progress to effectively identify changes needing attention
- Documented current individuals information including vital signs, behaviors and eating habits
- Administered all necessary medications as directed by care plan
- Assisted disabled individuals to foster independence while still closely monitoring safety at all times
- Prepared and accompanied individuals on public outings, managing safety, behavior and other activities
- Completed data entries in charts and log books to document individuals progress with accuracy
- Transported individuals to doctor's appointments and to complete other related errands
Cosmetologist
Hair By Tiffany
East Hartford, CT
09.2007 - 01.2018
- Complete costumer service satisfaction and care. Attended to all the needs of a clients hair maintenance
- Maintaining billing records, client profiles and stock inventory
Education
Certification of Completion - Cosmetology
Ct Institute of Hair
East Hartford, CTSome College (No Degree) - Business Administration And Management
University O Phoenix
Arizona City, AZSkills
- Residential Program Oversight
- Dual Diagnosis & Co-Occurring Disorders
- YAS & Adult Mental Health Services
- 24/7 Operations & Crisis Management
- DMHAS & Licensing Compliance
- Trauma-Informed, Recovery-Oriented Care
- Team Supervision & Clinical Oversight
- Policy Development & Implementation
- Safety, Risk Management & De-escalation
- Quality Improvement & Program Audits
Affiliations
- ARC (Attachment, Regulation, Competency) training with Dr. Daniel Brockett, PH.D. Clinical Director YAS OOC for trauma informed care.
- Aces Team Certification of Appreciation
- You Make a Difference Vinfen Certification
Certification
- CPR/First Aid Certified Red Cross
- Medication Certification DDS
- PMT Certified
- Safety Care Certified
- Certified Mental Health First aider
Timeline
Program Director II
Vinfenct
10.2024 - Current
Single Site Program Director
Vinfenct
10.2023 - 10.2025
Lead Residential Counselor
Vinfenct
09.2022 - 10.2023
Residential Counselor
Vinfen
07.2018 - 09.2022
Consumer Support Professional
Dungarvin
06.2018 - 05.2023
Direct Support Professional
Key Human Services
08.2017 - 10.2018
Cosmetologist
Hair By Tiffany
09.2007 - 01.2018
Certification of Completion - Cosmetology
Ct Institute of Hair
Some College (No Degree) - Business Administration And Management
University O Phoenix
Similar Profiles
Chaz LevyChaz Levy
Residential Counselor at VinfenctResidential Counselor at Vinfenct
Grace GurryGrace Gurry
Program Director at VinfenctProgram Director at Vinfenct
Anna FalvoAnna Falvo
Water Safety Instructor at East Hartford Parks and RecreationWater Safety Instructor at East Hartford Parks and Recreation
Keisha BovellKeisha Bovell
Behavior Technician at InBloom Autism ServicesBehavior Technician at InBloom Autism Services
LINDSAY MISHELL MURPHY, LCSWLINDSAY MISHELL MURPHY, LCSW
Clinical Social Worker, NICU at Connecticut Children's Medical CenterClinical Social Worker, NICU at Connecticut Children's Medical Center