Connie Shirley
Fishersville,VA
Summary
Accomplished Mental Health Worker with a proven track record at Augusta Health Care, adept in conflict de-escalation and mental health counseling. Excelled in creating safe, therapeutic environments, enhancing patient safety and treatment effectiveness. Skilled in building rapport and advocating for patient needs, demonstrating significant empathy and confidentiality management. Compassionate Mental Health Worker with strong dedication to helping individuals in need of mental health support. Skilled in providing patient-centered care and evidence-based interventions. Possesses deep understanding of mental health and behavioral sciences with ability to utilize knowledge to assist individuals in managing mental health challenges.
Overview
5
5
years of professional experience
Work History
Mental Health Worker
Augusta Health Care
04.2023 - Current
- Provided crisis intervention and de-escalation techniques, resulting in increased safety for both patients and staff.
- Promoted a positive therapeutic environment through clear communication and consistent reinforcement of established boundaries within treatment settings.
- Documented client progress in confidential files.
- Monitored patient progress through regular assessments and documentation, ensuring accurate tracking of treatment effectiveness.
Registered Medication
The Regency
05.2019 - 04.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
Patient Observer
Augusta Health Care
04.2019 - 04.2023
- Promoted a calm atmosphere within the unit through professional demeanor, conflict resolution skills, and active listening techniques when interacting with patients or family members.
- Developed strong rapport with patients, easing anxiety during observation periods and promoting trust in the healthcare team.
- Facilitated timely interventions by promptly notifying nursing staff of any significant changes in a patient''s vital signs or overall condition.
- Contributed to positive hospital experiences for patients and families through effective communication and empathetic support.
- Supported patients'' physical needs, assisting with mobility and personal hygiene tasks as required.
- Demonstrated flexibility and adaptability in response to changing patient needs, staffing levels, or hospital protocols, ensuring consistent high-quality care throughout shifts.
Education
High School Diploma -
Stuarts Draft High School
Stuarts Draft, VA06.1980
Skills
- Patient support
- ADL Assistance
- Conflict de-escalation
- Mental health counseling
- Confidential records
- Patient Advocacy
- Empathy Development
- Building rapport
Timeline
Mental Health Worker
Augusta Health Care
04.2023 - Current
Registered Medication
The Regency
05.2019 - 04.2023
Patient Observer
Augusta Health Care
04.2019 - 04.2023
High School Diploma -
Stuarts Draft High School
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