Connie Smith
Melissa,TX
Summary
Customer Care Pricing Coordinator with over thirty years in customer service capacity. The last eleven years have been in the cabinet industry, adept at enhancing customer satisfaction and improving operational processes. Demonstrates proficiency in project management, contract review, and financial operations, ensuring precision and timely execution. Committed to fostering team collaboration and driving results through meticulous diligence and effective communication.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
28
28
years of professional experience
Work History
Sales Concierge
Nobila – North America
06.2025 - 09.2025
- Worked directly with sales to provide them with updated information on all their jobs that are in the bidding process.
- I was in training for bidding cabinet jobs from all bids coming in from all the sales team.
- Remote
- Developed relationships with vendors, securing reliable service options for guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Customer Care Supervisor / Multifamily Pricing Coordinator
Cabinetworks Group (CWG) / ACPI
04.2014 - 04.2025
- Project Initiation & Contract Review: Thoroughly review contracts, focusing on scope, payment terms, deliverables, and the total contract value. Carefully review and approve all change orders, ensuring they reflect correct pricing.
- Layout Review: Ensure project layouts are correct and match what customer signed on contract.
- Order Processing: Monitor and improve order entry processes to minimize delays. Implement checks and balances to ensure accurate order entry and prevent errors.
- Delivery Management: Create and keep a comprehensive delivery report to track key information.
- Communication & Coordination: Effectively communicate with plant, field personnel, and sales teams to ensure prompt and successful deliveries.
- Financial Operations: Run reports to verify that invoiced amounts accurately reflect Contract Balances. Investigate and resolve any discrepancies (underbilling/overbilling).
- Credit Management: Issue credit requests when necessary and keep proper documentation. Accurately enter cash payment into the Pay Trace system.
- Time Tracking: Set up clear procedures for employee time tracking. Review and approve time sheets for accuracy. Submit verified timesheets to the payroll department.
- Worked with Purchase Orders in Prods for installation and distribution of products.
- Remote
- Supervised customer care team, ensuring high-quality service delivery and adherence to company standards.
- Developed training materials for new staff, enhancing onboarding process and improving service efficiency.
- Resolved escalated customer issues, fostering positive relationships and enhancing customer satisfaction ratings.
Purchasing Assistant
Kelli’s Gift Shop Suppliers
06.2013 - 03.2014
- Assist Purchasing Manager in all aspects of the Purchasing Department
- Ordering products from various vendors
- Aid the sales manager in all aspects of the sales Department/part-time.
- Entering Monthly sales goals in excel
- Assisted in order processing and inventory management to streamline purchasing operations.
Warehouse/Office Manager
Furniture Warehouse
01.2006 - 02.2013
- Organizing and scheduling deliveries/transfers for stores and customers.
- Ordering, receiving, and inventory control of furniture, while keeping the pricing database
- Manage & scheduling warehouse employees and timecard entry for both warehouse and stores.
- Special Projects / Purchase Orders
- Managed daily office operations and maintained efficient workflow among staff.
- Coordinated inventory management processes to ensure accurate stock levels.
- Oversaw scheduling and appointment setting for customer consultations and deliveries.
Office Manager
The General Agency
10.2003 - 11.2005
- Interface with all departments to keep smooth flow of paperwork through the corporate office.
- Establish and keep a filing system that functions as a liaison between a database of eight hundred insurance agents and twenty insurance carriers. Maintain database on "sold" groups, quotes, agent, and client contacts.
- Agent license renewals tracking and contacts administration insurance. Run quotes for agents using various software programs. Process groups from point-of-sales through the installation.
- Maintain insurance coverage and prescreen (medical underwriting) groups for rate changes due to medical factors on prospective new business for both field and corporate office agents.
Human Resources/Accounts Payable/Payroll Specialist
Kwik Industries
08.2001 - 09.2003
- Personal files, interviewing, hiring, and firing.
- Processing payroll, accounts payable for parts department
- Posting account activities for Kwik owned Kwik Kar’s and Dry Clean Super centers.
- Maintained employee records, ensuring confidential information remained secure and accessible.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
Staffing Coordinator
Employee Solutions
01.1998 - 08.2001
- Interviewing, hiring, firing.
- Payroll
- Accounts Payable/Receivables
- Coordinated onboarding processes for new hires, ensuring compliance with company policies.
- Managed scheduling and logistics for staffing assignments across multiple client sites.
- Conducted initial candidate screenings to assess qualifications and fit for roles.
- Developed relationships with clients to understand staffing requirements and expectations.
Education
Bachelor of Science - Business Management
University of Phoenix
Phoenix, AZSkills
- Strong verbal communication
- Customer-focused service
- Proficient in project organization
- Compensation management
- Effectively manages stress
- Experienced in handling multi-line calls
- Accounts payable processing
- Experienced with Microsoft Office applications
- Data organization and maintenance
- Familiarity with financial reporting
- Experience with payroll systems
- Data organization
Timeline
Sales Concierge
Nobila – North America
06.2025 - 09.2025
Customer Care Supervisor / Multifamily Pricing Coordinator
Cabinetworks Group (CWG) / ACPI
04.2014 - 04.2025
Purchasing Assistant
Kelli’s Gift Shop Suppliers
06.2013 - 03.2014
Warehouse/Office Manager
Furniture Warehouse
01.2006 - 02.2013
Office Manager
The General Agency
10.2003 - 11.2005
Human Resources/Accounts Payable/Payroll Specialist
Kwik Industries
08.2001 - 09.2003
Staffing Coordinator
Employee Solutions
01.1998 - 08.2001
Bachelor of Science - Business Management
University of Phoenix