Leonela Villanueva
San Antonio,TX
Summary
My expertise in sales, marketing, and customer service has enabled me to develop and implement successful strategies that have resulted in increased revenue. I have led and developed teams along the way, and increased the company's clientele. With passion for excellence and commitment to delivering results, I am confident in my ability to make a valuable contribution to any organization.
Overview
9
9
years of professional experience
Work History
Sales Concierge
North Park Lexus of San Antonio
San Antonio, TX
01.2024 - Current
- Greeted customers and answered their inquiries regarding Lexus models, Lexus technology, dealership amenities, and other questions.
- Provided detailed information about the Lexus features.
- Coordinated with guests to provide special requests such as plates installation, vehicle options, and test drives.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Developed strong relationships with key partners in order to ensure smooth operations between departments.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
BDC Manager
South Park Nissan
San Antonio, TX
04.2022 - 11.2023
- Developed proficiency with features of BDC CRM software to input and track communications.
- Answered incoming questions via phone and email discussing advertised pricing and inventory.
- Followed BDC scripts and guidelines for inbound and outbound calls.
- Conducted multi-channel communication with customer via email, phone and website.
- Worked with departments in dealership to chart and monitor daily activities, bolstering efforts to meet assignment targets.
- Maintained current schedule of management and sales associates to assign interested customers with available employees.
- Fielded calls with prompt and thorough knowledge, resolving customer experience issues and answering questions.
- Documented work processes, project initiation, production and updates to assist creation of change management policies.
- Managed Social media accounts, including posting content, responding to comments, and monitoring analytics
- Developed unique and innovative ideas for social media campaigns and content.
BDC Agent
Ancira Nissan
San Antonio, TX
02.2020 - 04.2022
- Recognized as BDC of the YEAR in the Company (2020) for outstanding performance and team contributions.
- Led team to achieve outstanding results, earning recognition from upper management and financial reward.
BDC Agent
Ancira Nissan
San Antonio, TX
04.2016 - 08.2018
- Scheduled vehicle-showing appointments for sales team and provided reminder phone calls to customers.
- Followed required scripts and guidelines for inbound and outbound sales calls.
- Developed strong understanding of vehicle product knowledge to assist with automotive sales and customer questions.
- Determined customer automotive needs by asking relevant questions and working to develop relationships.
- Monitored and responded to internet sales leads from company website and third party sites within 5 minutes.
- Maintained electronic customer database to round up repeat business.
- Utilized VinSolutions to record and track various stages of potential customer sales.
- Disclosed terms of sales with customers and reviewed sales with management.
- Offered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
- Called 71 potential customers daily to meet high quotas.
- Managed and sorted customer portfolios to accurately track customer satisfaction.
- Followed up on sales leads through outbound calling.
- Documented sales call data in company software.
- Developed new leads each day at or above quotas.
- Achieved established sales targets by generating new customer accounts.
Document Scanner
Ancira Chrysler Jeep Dodge
San Antonio, TX
07.2015 - 04.2016
- Prepared, scanned and quality-checked documents and images converted into electronic and digital format in high-volume environment.
- Classified documents into correct groups to avoid lost files or filing errors.
- Organized scanned documents on various local, network and cloud storage devices virtually eliminating physical storage needs and improving information security.
- Managed document processes through scanning, filing and transmitting while following all standard procedures.
- Evaluated various forms of documentation and reports for accuracy and completeness, identified deficiencies and advised on appropriate corrective measures to improve information details or processes.
Receptionist
Ancira Nissan
San Antonio, TX
02.2015 - 07.2015
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Education
Associate of Arts - Business Administration
Northwest Vista College
San Antonio, TX12.2013
Skills
- Strategic thinking and problem-solving skills
- Knowledge of market trends and competitive landscape
- Strong work ethic and commitment to delivering results
- Experience with developing and implementing successful sales strategies
- Training & Development
- Delegation and decision making
- Ability to collaborate with cross-functional teams
- Leadership and team management skills
- Analytical skills for tracking metrics and measuring success
- Resilience and persistence
- Networking
- Fluent in Spanish
- Adaptability and flexibility
- Positive attitude and enthusiasm
- Effective communication
- Planning & Organizing
- Technological proficiency
- Social media content creation
- Audience research
Languages
Spanish
Professional
Accomplishments
- Recognized as BDC of the YEAR in the Company (2020) for outstanding performance and team contributions.
- Led team to achieve outstanding results, earning recognition from upper management and financial reward.
- Led my BDC team to rank as top performers in the entire company within the first year opened as a brand new store(2022). One of which ranked as the top performer in the entire company.
Timeline
Sales Concierge
North Park Lexus of San Antonio
01.2024 - Current
BDC Manager
South Park Nissan
04.2022 - 11.2023
BDC Agent
Ancira Nissan
02.2020 - 04.2022
BDC Agent
Ancira Nissan
04.2016 - 08.2018
Document Scanner
Ancira Chrysler Jeep Dodge
07.2015 - 04.2016
Receptionist
Ancira Nissan
02.2015 - 07.2015
Associate of Arts - Business Administration
Northwest Vista College
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