Heather Jones
Liberty Twp.,Ohio
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Team player with strong skills and the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
29
29
years of professional experience
Work History
Sales Concierge
The Arlington Memorial Gardens
2014.05 - Current
- Assist families and the sales team with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provide exceptional customer service to diverse clientele.
- Remedy issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintain front lobby to provide visitors and staff with access to necessary needs.
- Provide communications between our funeral home and cemetery to help ease confusion for the families we serve.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Worked for 8 years with the Administration department before moving to sales concierge.
Owner/Operator
Curves for Women
2011.06 - 2014.04
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations, employee hiring, train members on equipment for optimal efficiency, streamlining processes to reduce costs and maintain equipment.
Mother
Self
1996.01 - 2011.06
- Stay at home mom to 3 kids.
Education
Certificate - Travel Industry
Tri-State Travel School
Cincinnati, OH05.1987
Skills
- Customer Service
- Highly Adaptable
- Strong Work Ethic
- Effective problem solving
- Proactive attitude
- Telephone Etiquette
- Training and mentoring
- Administrative Support
- Cash Handling
- Office Support
Timeline
Sales Concierge
The Arlington Memorial Gardens
2014.05 - Current
Owner/Operator
Curves for Women
2011.06 - 2014.04
Mother
Self
1996.01 - 2011.06
Certificate - Travel Industry
Tri-State Travel School
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