Heather Condron
Sunbury
Summary
Knowledgeable MLO with solid background in mortgage loan origination and client consultation. Expertise in guiding clients through mortgage process, ensuring compliance with lending regulations, and closing loans efficiently. Demonstrated proficiency in financial analysis and customer relationship management.
Overview
7
7
years of professional experience
Work History
Sales Concierge
Genesis of Columbus
01.2025 - Current
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
Head of Sales
AiBUY
01.2023 - 11.2024
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Established and cultivated solid business relationships with new or existing customers.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
Mortgage Loan Originator
Spring EQ
01.2021 - 01.2023
- Explained different types of loans pertaining to client situations.
- Fielded customer complaints and provided solutions.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
Mortgage Loan Originator
AFN
11.2019 - 12.2020
- Interviewed applicants to assess loan requirements before suggesting offers.
- Worked with underwriters to fix application problems and resolve issues.
- Fielded customer complaints and provided solutions.
Sales and Leasing Specialist
Dennis Hyundai
02.2019 - 12.2019
- Assisted clients in determining the right vehicle for their needs
- Presented payment options to clients and helped them determine the best option
- Ability to ask for the sale and close deals
- Enhanced social media marketing by creating videos and posts of various new and used cars
Education
High School Diploma -
Highland High School
Marengo, Oh06-1999
Skills
- Customer service
- Strong work ethic
- Effective problem solving
- Proactive attitude
- Telephone etiquette
- Exceptional communication
- Relationship selling
- Loan origination
- Residential mortgage lending regulations
- Negotiation tactics
Timeline
Sales Concierge
Genesis of Columbus
01.2025 - Current
Head of Sales
AiBUY
01.2023 - 11.2024
Mortgage Loan Originator
Spring EQ
01.2021 - 01.2023
Mortgage Loan Originator
AFN
11.2019 - 12.2020
Sales and Leasing Specialist
Dennis Hyundai
02.2019 - 12.2019
High School Diploma -
Highland High School