Connie Smith
Youngstown,OH
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
5
5
years of professional experience
Work History
CDCA/Case Manager
New Day Recovery
Niles , Ohio
08.2021 - Current
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Provided crisis intervention support for clients in emergency situations.
- Maintained accurate case records and documentation according to agency guidelines.
- Provided referrals to appropriate health care providers or other community resources.
- Educated clients about mental health conditions, medications and self-care techniques.
- Assisted individuals with eligibility for available benefits.
Pharmacy Technician
Genoa Healthcare
Youngstown, OH
07.2019 - 08.2021
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Assisted pharmacists in compounding sterile products according to state regulations.
Education
Some College (No Degree) - Psychology
Kent State University
Kent, OHSkills
- Client Advocacy
- Records Management
- Referral Coordination
- Discharge Planning
- Care Coordination
- Case Management
- Organization and Multitasking
- Case Documentation
- Treatment Planning
- Direct Patient Care
- Email and Telephone Etiquette
- Problem-Solving
References
References available upon request.
Timeline
CDCA/Case Manager
New Day Recovery
08.2021 - Current
Pharmacy Technician
Genoa Healthcare
07.2019 - 08.2021
Some College (No Degree) - Psychology
Kent State University
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