Summary
Overview
Work History
Education
Skills
Timeline
Generic

Connie Thacker

Shepherdsville,KY

Summary

Dedicated Customer Service Representative with strong skills in problem-solving, active listening, and empathetic communication. Proven track record of resolving inquiries and enhancing customer satisfaction.

Overview

31
31
years of professional experience

Work History

Customer Service Representative

Gould's Discount Medical
Louisville, KY
04.2016 - Current
  • Resolved customer inquiries promptly, enhancing overall satisfaction and loyalty.
  • Managed order processing through internal systems, ensuring accuracy and timely delivery.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted Hospice Agents and patient families to fulfill patient needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.
  • Promptly responded to inquiries and requests from prospective customers.

Accounts Payable Clerk

KERRY AMERICAS INC/WYNN STARR FOODS
Louisville, KY
09.1995 - 11.2014
  • Reconciled accounts payable transactions, resolving discrepancies efficiently.
  • Managed payment schedules to optimize cash flow and maintain supplier
  • Streamlined invoice processing workflow, enhancing overall operational efficiency.
  • Prepared vendor Purchase Orders and processed incoming payments.
  • Maintained good working relationships with vendors and resolved disputes.

Education

Associate of Arts -

Watterson College
Louisville, KY

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Gould's Discount Medical
04.2016 - Current

Accounts Payable Clerk

KERRY AMERICAS INC/WYNN STARR FOODS
09.1995 - 11.2014

Associate of Arts -

Watterson College
Connie Thacker