Dedicated Customer Service Representative with strong skills in problem-solving, active listening, and empathetic communication. Proven track record of resolving inquiries and enhancing customer satisfaction.
Overview
31
31
years of professional experience
Work History
Customer Service Representative
Gould's Discount Medical
Louisville, KY
04.2016 - Current
Resolved customer inquiries promptly, enhancing overall satisfaction and loyalty.
Managed order processing through internal systems, ensuring accuracy and timely delivery.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Assisted Hospice Agents and patient families to fulfill patient needs.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Delivered prompt service to prioritize customer needs.
Promptly responded to inquiries and requests from prospective customers.