Connie Thelander

Supervised employees to ensure operational efficiency and uphold high service standards.

Managed cash transactions and deposits, maintaining precise bookkeeping records.

Trained new staff on operational protocols and customer service expectations.

Optimized staffing through strategic schedule planning to meet business demands.

Resolved employee and customer issues, enhancing satisfaction and retention.

Utilized Veribalance system for accurate financial tracking and bookkeeping.

Executed multitasking strategies to manage diverse responsibilities effectively.

• Delivered exemplary customer service, fostering repeat business and positive relationships.

• Authorized visco supplements and Botox injections.
• Knowledge of ECW Electronic Medical Records.
• Knowledge of Spreadsheets paper and electronically.
• Knowledge of what is covered by different commercial insurances and knowledge of medicare guidelines.
• Ability to get procedures approved at the time of visit if Doctor wants to change or add a procedure.
• Authorize MRIS
• Software: Microsoft Word, Excel, Quick Books, IBM, TRS, Goldmine, Dezine, Brightree, Medi-soft, App-med.

• Scheduled all Appointments and Surgeries for multiple offices
• Pre-cert and Pre Authorize for Surgery, Outpatient treatments, and Durable Medical Equipment
• Coordinate with suppliers for special hardware needed for surgical procedures
• Collecting and sending statements
• Preparing examining rooms for patients
• Billing