Artishia Archie
Jackson,MS
Summary
Customer service and patient specialist with over 15 years of experience in healthcare pharmacy and patient scheduling. Expertise in resolving complex insurance, billing issues, enhancing patient access, and delivering compassionate service. Proven track record as a proactive problem solver with strong communication and leadership skills.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Patient Care Coordinator
OptumRx
05.2023 - Current
- Communicated effectively with patients and families, providing essential support and fostering trust.
- Managed high volume of inbound calls, ensuring prompt and accurate responses to enhance patient satisfaction.
- Obtained accurate, up-to-date information for patient and family inquiries.
- Resolved approval processing and shipping issues
- Processed payments accurately and efficiently
- Collaborated with leadership on various projects to drive improvements.
- Performed subject matter expert duties
Physician Scheduler III
University Medial Center
Jackson, Mississippi
10.2021 - 05.2023
- Optimized provider schedules, enhancing patient access and increasing provider productivity.
- Trained, coached, and mentored scheduling team as a lead to improve operational efficiency.
- Processed insurance authorizations, referrals, and claims with high accuracy.
- Managed payment posting while ensuring accurate patient demographic records.
- Monitored online fax systems to ensure timely communication and document handling.
Physician Scheduler II
University Medical Center
Jackson, MS
08.2015 - 12.2016
- Streamlined appointment processes and maximized scheduling efficiency
- Scheduled and pre-registered patients to ensure accurate data entry and insurance verification.
- Assisted patients with financial referrals and insurance authorizations to facilitate care access.
Education
High School Diploma -
Wingfield High School
Jackson, MS05-2005
Some College (No Degree) - Health Care Administration
Holmes Community College
RidgelandSkills
- Authorization processes
- Claims processing skills
- Insurance verification
- Eligibility determination
- CPT coding knowledge
- Medical terminology knowledge
- Patient scheduling
- Data entry accuracy
- HIPAA compliance awareness
- Microsoft Word proficiency
- Customer service excellence
- Medicare Medicaid expertise
Certification
- Certified Pharmacy Technician
Timeline
Patient Care Coordinator
OptumRx
05.2023 - Current
Physician Scheduler III
University Medial Center
10.2021 - 05.2023
Physician Scheduler II
University Medical Center
08.2015 - 12.2016
High School Diploma -
Wingfield High School
Some College (No Degree) - Health Care Administration
Holmes Community College