Darnell Rhodes
Fort Worth
Summary
Licensed Certified Support Specialist proficient in managing diverse caseloads and streamlining patient access processes. Focused on enhancing patient flow and satisfaction through effective registration, scheduling, and insurance verification, contributing to improved operational efficiency in healthcare settings.
Overview
15
15
years of professional experience
Work History
Patient Access Representative
John Peter Smith Hospital
Fort Worth
01.2023 - Current
- Verified insurance eligibility and obtained necessary authorizations from providers.
- Facilitated patient registration and appointment scheduling for diverse healthcare services.
- Managed patient inquiries, providing clear information on services and procedures.
- Collaborated with clinical staff to ensure seamless patient flow throughout the facility.
Behavioral Health Technician
John Peter Smith Hospital
Fort Worth
11.2021 - Current
Peer Recovery Support Specialist LCDC-I • TYRC
MHMRTC
Fort Worth
01.2014 - 03.2020
- Oversaw Peer Recovery Support Specialists across nine outpatient clinics for S.U.D.S., ensuring consistent support and resource availability.
- Led 7-month interval team for S.U.D.S. peers, coordinating efforts to enhance peer support services.
- Facilitated weekly group meetings and conducted individual sessions and home visits to promote client engagement and recovery.
- Facilitated peer groups weekly.
- Utilizing Change Talk for self-sufficiency empowerment with clients.
- Residential Counselor, Group and Individual Counseling for a caseload of eight (8) clients.
- Database Management.
Case Manager
Texas Reentry Services
Fort Worth
01.2012 - 01.2014
- Managed housing caseload of 25 individual clients, ensuring personalized support and resources.
- Conducted home visitations to assess client needs, fostering trust and rapport for effective support.
- Provided advocacy support and facilitated self-sufficient empowerment for clients.
Education
LCDC-I -
Tarrant County College
Fort Worth, Texas01-2016
Certificate - Computer Operations
College of Automation
Chicago, Illinois01-1984
Skills
- insurance verification
- authorization processes
- patient registration
- Insurance authorizations
- scheduling software
- data management
- Client relationship management
Education Certification
- 07/19/19, Facilitator, W.R.A.P. Wellness Recovery Action Plan, 07/01/21
- 05/23/19, Certification, Peer Specialist Supervisor, 05/31/21
- 04/24/19, Certification, Recovery Support Peer Specialist, 01/31/21
- 2016, LCDC-I, Tarrant County College, Fort Worth, Texas
- 1984, Certificate, Computer Operations, College of Automation, Chicago, Illinois
Accomplished Achievements
- 2016, LCDC-I Graduate, State of Texas
- 2014, Peer Support Specialist, Addiction Services Division
- 2013, HMIS Award of Excellence, ETO (Social Solutions Database)
- 1980, Honorable Discharge Armed Forces Veteran, U.S. Army
Timeline
Patient Access Representative
John Peter Smith Hospital
01.2023 - Current
Behavioral Health Technician
John Peter Smith Hospital
11.2021 - Current
Peer Recovery Support Specialist LCDC-I • TYRC
MHMRTC
01.2014 - 03.2020
Case Manager
Texas Reentry Services
01.2012 - 01.2014
LCDC-I -
Tarrant County College
Certificate - Computer Operations
College of Automation