Summary
Work History
Education
Skills
Timeline
Generic

Tamara Roberts

Juneau,United States

Summary

Medical administrative professional with experience in patient scheduling, VA billing coordination, insurance verification, and electronic medical record documentation. Demonstrates knowledge of medical terminology and coordinated care processes within regulated healthcare settings. Able to independently prioritize work, maintain accurate records, and communicate effectively with providers, Veterans, and patients.

Work History

Patient Care Coordinator

Canopy Health
Juneau, AK
  • Coordinated scheduling for primary care and specialty providers across multiple disciplines.
  • Verified patient eligibility and insurance coverage, including VA-related authorization processes.
  • Communicated directly with Veterans regarding coverage, documentation requirements, and appointment coordination.
  • Entered physician orders, referrals, and consult requests into electronic medical record systems.
  • Managed appointment cycles including cancellations, rescheduling, follow-up appointments, and provider availability.
  • Maintained HIPAA compliance and safeguarded confidential patient records.
  • Facilitated communication between patients, providers, billing departments, and outside agencies.
  • Independently prioritized daily workload to maintain clinic efficiency and patient access to care.

Case Manager

Allegiance Assisted Living
Chewelah, WA
  • Coordinated care services for residents including Veterans and individuals with intellectual disabilities, mental health conditions, and traumatic brain injuries.
  • Collaborated with physicians, nurse practitioners, mental health professionals, and social workers to ensure continuity of care.
  • Assisted residents in accessing medical appointments, benefits, and community resources.
  • Maintained detailed case documentation and compliance reports.
  • Communicated effectively with interdisciplinary teams to support treatment planning and follow-up care.
  • Addressed resident concerns using professional communication and de-escalation techniques.

Patient Care/ Medication Assistant

Riverview Senior Living
Juneau, AK
  • Administered medications per physician orders and documented administration accurately.
  • Monitored and recorded vital signs and reported changes in patient condition to nursing staff.
  • Maintained electronic documentation in compliance with healthcare regulations.
  • Assisted residents with activities of daily living and mobility.
  • Applied knowledge of medical terminology and treatment plans in daily care activities.

Office Manager

T-n-T Auto
Juneau, AK
  • Managed scheduling, accounts payable/receivable, and inventory documentation.
  • Maintained organized records and compliance documentation.
  • Communicated with customers and vendors to resolve issues efficiently.

Visitation Supervisor

State of Alaska – Office of Children’s Services
Juneau, AK
  • Documented supervised family visitations and behavioral observations.
  • Maintained secure and confidential case records.
  • Prepared structured reports for caseworkers to support case planning.

Education

Medication Delegation Certificate - Nursing

Spokane Community College
Spokane, WA

No Degree - Business Administration Coursework

University Alaska Fairbanks
Fairbanks, AK.

Office Management Certification - Office Mangement

Computer Skills Training Center
Fairbanks, AK.

Bachelor of Science - Animal Science/Wildlife Rehabilitation

Husson University
Bangor, ME.
12-2026

Skills

  • Advanced patient scheduling across multiple providers
  • Veteran eligibility communication and VA authorization processes
  • Coordinated care delivery support
  • Insurance verification and pre-authorization management
  • Electronic health record (EHR/EMR) documentation
  • Physician order entry and referral coordination
  • Medical terminology interpretation
  • Patient intake and registration processes
  • HIPAA compliance and secure records management
  • Data tracking and statistical reporting support
  • Microsoft Office Suite proficiency
  • Independent prioritization in high-volume settings
  • Professional interdisciplinary communication

Timeline

Patient Care Coordinator

Canopy Health

Case Manager

Allegiance Assisted Living

Patient Care/ Medication Assistant

Riverview Senior Living

Office Manager

T-n-T Auto

Visitation Supervisor

State of Alaska – Office of Children’s Services

Medication Delegation Certificate - Nursing

Spokane Community College

No Degree - Business Administration Coursework

University Alaska Fairbanks

Office Management Certification - Office Mangement

Computer Skills Training Center

Bachelor of Science - Animal Science/Wildlife Rehabilitation

Husson University

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