Diana Nguyen
Crowley,TX
Summary
Bilingual Medical Assistant with a strong commitment to delivering high-quality patient care and achieving positive recommendations. Proven ability to communicate effectively and build understanding and relations with diverse patient populations. Dedicated to continuous learning and contributing to team success.
Overview
10
10
years of professional experience
3
3
Certifications
Work History
Patient Care Coordinator
Serenity Mental Health Centers
Fort Worth, Texas
10.2025 - Current
- Coordinated patient appointments and managed scheduling for mental health services efficiently.
- Collected necessary documentation and assisted patients with intake forms to ensure smooth processing.
- Delivered excellent customer service to create a positive environment for patients, families, and staff.
- Completed insurance verifications and claim forms for seamless patient intake and processing.
Medical Assistant
Collins Family Planning Clinic
Fort Worth, Texas
02.2016 - 07.2023
- Managed patient records using electronic health record systems to ensure data integrity.
- Assisted healthcare providers during patient examinations and medical procedures.
- Maintained cleanliness standards in examination rooms, ensuring readiness for incoming patients.
- Supported billing processes by accurately verifying insurance information.
- Educated patients on treatment plans and preventive care measures to enhance understanding.
- Administered injections, medications, and treatments as per physician directives.
- Adhered to HIPAA regulations to safeguard confidential patient information consistently.
- Maintained accurate medical records through diligent filing, charting, transcription, and data entry.
- Collected blood samples utilizing venipuncture and capillary techniques for accurate diagnostics.
- Prepared laboratory specimens with meticulous attention to labeling standards for analysis.
- Ensured proper handling and storage of specimens to maintain integrity before testing.
Physical Therapy Aide
Crossroad Natural Health
Grand Prairie, Texas
11.2015 - 02.2016
- Assisted therapists in preparing treatment areas for patient sessions.
- Guided patients in exercises to enhance mobility under therapist supervision.
- Maintained cleanliness and organization of therapy equipment and supplies.
- Educated patients on performing home exercises as directed by physical therapist.
Education
Associate of Science - Associate of Science Nursing (RN)
South College
Dallas, TXHigh School Diploma -
Mansfield Timberview High School
ArlingtonSome College (No Degree) - Nursing/Business
Tarrant County College
Arlington, TXSkills
- Patient education and communication
- Medical terminology
- Insurance verification and patient scheduling
- Time management and problem solving
- Effective teamwork
- Organizational skills
- Medical charting and healthcare compliance
- De-escalation techniques
- Vital sign measurement and patient coordination
- Venipuncture and specimen handling
- Customer service excellence
- Basic life support (BLS) for healthcare providers
- Healthcare compliance
Certification
Basic Life Support
Timeline
Patient Care Coordinator
Serenity Mental Health Centers
10.2025 - Current
Medical Assistant
Collins Family Planning Clinic
02.2016 - 07.2023
Physical Therapy Aide
Crossroad Natural Health
11.2015 - 02.2016
Associate of Science - Associate of Science Nursing (RN)
South College
High School Diploma -
Mansfield Timberview High School
Some College (No Degree) - Nursing/Business
Tarrant County College