Darrien Owens
Baltimore,MD
Summary
Detail-oriented Patient Care Coordinator with a proven ability to streamline patient intake and manage workflows efficiently. Skilled in client communication, documentation accuracy, and team collaboration. Competitive dancer from age 5–18, trained at Mid Atlantic Center for the Performing Arts and Centre Pointe Performing Arts, and former member of the Towson University Dance Team, bringing discipline, focus, and collaboration to every role.
Overview
4
4
years of professional experience
Work History
Patient Care Coordinator
Greenbrook Mental Wellness Centers
Columbia, Maryland
08.2023 - Current
- Coordinate client intake and enrollment processes across multiple treatment centers, ensuring smooth onboarding and scheduling for new patients
- Verify insurance benefits and guide patients through coverage and financial responsibilities while maintaining accurate documentation
- Manage prior authorization workflows for 100+ patients, tracking approvals to prevent treatment delays and maintain scheduling continuity
- Maintain detailed electronic records and documentation to support operational efficiency, compliance, and billing accuracy
- Communicate regularly with providers, staff, and clients to coordinate care and maintain organized workflows in a high-volume environment
Lead Behavioral Health Technician
Greenbrook Mental Wellness Centers
Owings Mills, Maryland
11.2021 - 08.2023
- Supported daily operations in a high-volume behavioral health clinic serving 50+ patients per day while maintaining organized workflows and documentation
- Completed administrative tasks such as chart notes, patient rounds, intake documentation, and record uploads to ensure accuracy and compliance in documentation
- Managed patient payments and verified required paperwork to facilitate efficient scheduling and billing
- Oversaw medication inventory including ordering, tracking, medication counts, and timely returns while maintaining compliance with FDA regulations
- Collaborated with providers and administrative staff to uphold clinic policies, procedures, and regulatory standards
Merchandise Sales & Registration Assistant
Believe National Talent Competition
01.2022 - 07.2022
- Set up and broke down all competition equipment, maintaining organization and efficiency before, during, and after events
- Served as a key point of contact for participants, assisting with inquiries and resolving issues efficiently
- Assisted with sales, registration, and payment collection.
Skills
- Administrative Operations: Coordinate patient intake, enrollment, scheduling, and documentation while supporting workflow efficiency in fast-paced environments
- Client Communication & Support: Deliver clear, professional communication to patients, families, providers, and team members
- Team Collaboration: Assist with staff onboarding, training, and cross-team task coordination
- Technology Proficiency: Proficient in Salesforce (CRM), AdvancedMD (SaaS), and AthenaHealth (EHR); experienced with Microsoft Excel
Timeline
Patient Care Coordinator
Greenbrook Mental Wellness Centers
08.2023 - Current
Merchandise Sales & Registration Assistant
Believe National Talent Competition
01.2022 - 07.2022
Lead Behavioral Health Technician
Greenbrook Mental Wellness Centers
11.2021 - 08.2023