Connie Thomas
Westville,IN
Summary
Dynamic leader with a proven track record at Applegreen, excelling in customer service and team leadership. Expert in driving operational excellence, enhancing customer satisfaction, and fostering team collaboration. Achieved significant improvements in staff development and operational efficiency, demonstrating exceptional time management and verbal communication skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager
AMI
10.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Improved marketing to attract new customers and promote business.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
District Manager
Cross America Partners
02.2024 - 10.2024
- Worked with vendors and suppliers to support timely delivery of products and services.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Supervised various locations, enforcing high-quality standards of operation.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
District Manager/trainer
Applegreen
10.2022 - 02.2024
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Supervised various locations, enforcing high-quality standards of operation.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
Manager
Applegreen
09.2018 - 10.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Cashier
DunneManning
06.2017 - 09.2018
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Cottondale High School
Cottondale, FL05-1991
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Task delegation
- Documentation and reporting
Certification
- ServSafe Food Handler's Certification
- UST class A/B certification
Timeline
Manager
AMI
10.2024 - Current
District Manager
Cross America Partners
02.2024 - 10.2024
District Manager/trainer
Applegreen
10.2022 - 02.2024
Manager
Applegreen
09.2018 - 10.2022
Cashier
DunneManning
06.2017 - 09.2018
High School Diploma -
Cottondale High School
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