Connie Villanueva
Medical Records Specialist
Dallas,TX
Summary
Dedicated and detail-oriented Medical Records Specialist and Customer Service Coordinator with over 15 years of experience in healthcare coordination, records management, and client support. Skilled in HIPAA compliance, data accuracy, and handling high-volume medical requests using systems such as Epic, Ambra, and Verisma ROI. Bilingual in English and Spanish, with strong organizational, problem-solving, and communication skills that enhance patient, attorney, and provider interactions.
Overview
4
4
years of professional experience
Work History
Medical Coordinator
The Lidji Firm
04.2023 - 02.2025
- Coordinated medical treatment and managed client medical records for personal injury cases.
- Communicated with medical providers and attorneys, ensuring timely updates and accurate documentation.
- Handled insurance claims, medical liens, and billing practices in compliance with HIPAA regulations.
- Utilized case management software such as ChartSwap, Share care, Smart Request, and Filevine to organize records.
- Supported case development to facilitate optimal settlements while maintaining client trust and confidentiality.
- Demonstrated strong attention to detail, multitasking, and organizational skills in a high-volume environment.
Medical Records Specialist
Texas Health Resources
08.2021 - 03.2023
- Retrieved and released medical records through Epic, ensuring compliance with hospital policies and HIPAA guidelines.
- Processed imaging requests using AMBRA, coordinating with clinics, hospitals, and external facilities.
- Provided customer support to patients, attorneys, and healthcare professionals regarding records requests.
- Maintained accuracy and confidentiality while meeting strict deadlines for legal and medical purposes.
Release of Information Specialist
Verisma (Remote / Texas)
04.2025 - Current
- Process and manage 250+ medical record requests weekly for Texas Health hospitals using Verisma ROI, Epic, and Ambra.
Verify legal authorizations, interpret medical records, and ensure 100% HIPAA and state compliance.
Release records in Epic and fulfill imaging requests (X-rays, MRIs, CT scans) through Ambra with a 99% accuracy rate.
Streamline documentation by collating records across multiple systems, reducing turnaround time by 20%.
Collaborate with Health Information Management, legal, and clinical teams to resolve complex record requests and discrepancies, maintaining high customer satisfaction levels.
Education
Customer Service
Dallas Community College
Dallas, TX08.2023
Skills
- Release of Information (ROI) Processing
- HIPAA Compliance & Patient Confidentiality
- Medical Records Management & Documentation
- Electronic Health Records: Epic Imaging Systems: Ambra
- Verisma ROI Software
- Case Management: Filevine, ChartSwap, Share care, Smart Request
- Customer Service & Bilingual Communication (English/Spanish)
- Time Management & Attention to Detail
- Problem-Solving & Critical Thinking
- Team Collaboration in High-Volume Environments
Timeline
Release of Information Specialist
Verisma (Remote / Texas)
04.2025 - Current
Medical Coordinator
The Lidji Firm
04.2023 - 02.2025
Medical Records Specialist
Texas Health Resources
08.2021 - 03.2023
Customer Service
Dallas Community College