Morgan Barnes
Pensacola,FL
Summary
Detail-oriented and highly organized Medical Records Clerk with experience managing confidential patient information, processing release of information requests, and maintaining compliance with HIPAA regulations. Skilled in verifying authorizations, electronic health records (EHR), and ensuring accuracy in all documentation. Known for maintaining confidentiality while handling high-volume administrative tasks.
Overview
11
11
years of professional experience
Work History
Medical Records Clerk
Cap Gemini
Remote
01.2018 - 12.2025
- Processed Release of Information (ROI) requests in accordance with HIPAA guidelines, ensuring accuracy and legal compliance
- Verified patient authorizations and consent forms prior to releasing medical records
- Maintained and organized patient medical records in both electronic and paper formats
- Verified patient information and documentation for completeness and accuracy
- Responded to requests from physicians, insurance companies, and patients in a timely manner
- Ensured strict confidentiality of protected health information (PHI)
- Scanned, indexed, and uploaded medical documents into EHR systems
- Communicated with patients and healthcare staff regarding record requests and updates
Overnight Pharmacy Service Representative
Jeffery Health Support Services
Remote
11.2014 - 11.2017
- Received and processed prescription refill requests from members through phone calls.
- Handled customer inquiries and provided assistance via chat messages.
- Reviewed and verified prior authorization information for accuracy and compliance.
- Coordinated with doctor's offices to ensure prior authorization documentation was sent correctly.
- Maintained strict adherence to HIPAA regulations to protect patient privacy.
- Facilitated communication between members and healthcare providers to streamline prescription services.
- Ensured efficient and accurate handling of pharmacy service requests to enhance customer satisfaction.
Education
Master of Science - Healthcare Administration
Purdue Global
Lafayette, IN12.2021
Skills
- Empathy
- Active Listening
- Conflict Resolution
- Case Management
- Communication Skills
- Problem-Solving
- Knowledge of Healthcare Systems
- Advocacy
- Cultural Competence
- Medical Terminology
- Microsoft Office
- Insurance Verification
- Medical Scheduling
- Phone Etiquette
- Exceptional Customer Service
- Medical Records Management
- HIPAA Compliance & Patient Confidentiality
- Release of Information (ROI) Processing
- Authorization Verification
- Electronic Health Records (EHR/EMR) Systems
- Data Entry & Record Accuracy
- Document Scanning & Filing
- Insurance & Billing Support
- Communication & Customer Service
- Time Management & Organization
Timeline
Medical Records Clerk
Cap Gemini
01.2018 - 12.2025
Overnight Pharmacy Service Representative
Jeffery Health Support Services
11.2014 - 11.2017
Master of Science - Healthcare Administration
Purdue Global