Arianna Lazo
Houston,TX
Summary
Dynamic professional with a proven track record, specializing in maintaining confidentiality and enhancing customer relationships. Demonstrated excellence in data accuracy by surpassing quality goals, significantly boosting team productivity. Core competencies include effective communication, financial literacy, and a commitment to professionalism, driving team performance through strategic decision-making and empathetic leadership.
Overview
2
2
years of professional experience
Work History
Medical Records Clerk
Memorial Hermann
Houston, TX
12.2024 - Current
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Reviewed patient charts for accuracy and completeness.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Set up patient charts and documented information in various company software.
- Implemented updates and improvements to electronic health records systems as directed.
- Updated patient files with new medical information as needed.
- Monitored compliance with state and federal regulations regarding release of information.
Part Sales Manager
AutoZone
Houston, TX
01.2024 - Current
- Managed daily operations including financial reporting, scheduling shifts, handling returns and exchanges.
- Received and stocked incoming merchandise, arranging items in correct locations.
- Collaborated with company departments to guarantee cohesive branding and strategic product placement.
- Tracked team performance targets and sales metrics to identify areas for improvement.
- Performed complimentary services, battery installation, testing and wiper installations.
- Monitored inventory levels and placed orders for parts as needed.
- Supported long-term business strategies, generating guest relations feedback for process improvements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Regularly updated knowledge of store promotions, policies, and procedures.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Sales Associate
TJ Max
Houston, TX
10.2022 - 05.2023
- Greeted customers to determine wants or needs.
- Answered customer inquiries regarding product features, pricing, and availability.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Explained the features, benefits, rewards programs, and other incentives associated with each type of credit card offered by the company.
Data Entry Clerk
Memorial & Katy Surgical. Specialist
Houston, TX
10.2022 - 05.2023
- Maintained confidentiality of sensitive information entered into the system.
- Followed data program techniques and procedures to maintain data entry requirements.
- Exceeded quality goals to support team productivity.
- Reviewed, corrected or deleted data, verifying customer and account information.
- Organized and filed data in appropriate locations for easy access to essential information.
- Maintained detailed logs of finished and in-progress data entry projects to identify areas of improvement and increase productivity.
- Scanned and stored files and records electronically to reduce paper files and secure data.
Education
High School Diploma -
Hastings High School
Houston, TX08-2024
Some College (No Degree) - Psychology
Houston Community College
Houston, TXSkills
- Communication effectiveness
- Decision-making
- Patience and empathy
- Professionalism and courtesy
- Upselling skills
- Stress tolerance
- Confidentiality awareness
- Customer relationship development
- Team collaboration
- Phone etiquette
- Financial literacy
Languages
Spanish
Native/ Bilingual
Accomplishments
- Alief ISD early education, teacher assistant
Timeline
Medical Records Clerk
Memorial Hermann
12.2024 - Current
Part Sales Manager
AutoZone
01.2024 - Current
Sales Associate
TJ Max
10.2022 - 05.2023
Data Entry Clerk
Memorial & Katy Surgical. Specialist
10.2022 - 05.2023
High School Diploma -
Hastings High School
Some College (No Degree) - Psychology
Houston Community College