CONNIE WILBUR
Mascoutah,Illinois
Summary
As a strategic planner and operational leader, I have a proven track record of driving organizational performance, productivity, efficiency, and profitability. Prioritizing and successfully completing multiple tasks simultaneously, I effectively follow through on objectives. Excelling at working under tight deadlines while prioritizing urgent needs, I bring high energy to every project as a dependable and driven team member. My experience in customer relationship management, conflict resolution, safety protocol, regulatory compliance, and time management further enhances my ability to multitask and deliver exceptional results. Dedicated and hardworking, always striving for excellence in everything I do.
Overview
11
11
years of professional experience
Work History
Paraprofessional
Mascoutah School District
Mascoutah, IL
08.2024 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Assisted special educators in executing accommodations for diverse learners.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
1st Assistant Manager
Maurices
Fairview Heights, IL
06.2023 - Current
- Built customer loyalty through knowledgeable sales, support, and education on brand products and services.
- Trained new sales team members and motivated exceptional performance.
- Met coverage needs by coordinating effective schedules and delegating team member assignments.
- Administered store's budget with strong planning and expense control abilities.
- Delivered measurable results across product lines with skilled leadership over marketing, merchandising, and sales initiatives.
- Maintained clean and organized facility to prevent accidents, damages, and lost items.
- Oversaw annual store budget and worked closely with corporate and financial departments on reporting and payroll.
- Answered customer queries and complaints and provided prompt solutions.
- Coordinated restocks to keep retail displays organized and full for customers.
Home Daycare Provider
Self-employed
Mascoutah, IL
08.2021 - 05.2023
- Circle time, free play, outside play, and learning and developmental activities were all under my supervision.
- Sparked creativity and imagination in children by assisting them in discovering new things every day.
- Was in charge of keeping the home environment clean, organized, and free of hazards.
- Read stories to the kids and taught them how to paint, draw, and make crafts.
- Kept a close eye on the children's playtime.
- Communicated with parents or guardians about daily activities, behaviors, and upcoming events.
Store Leader
Maurices
Belleville, IL
03.2015 - 04.2016
- Beautifully merchandised products with attractive displays to quickly move stock.
- Developed a loyal customer base by consistently providing high-quality products, excellent customer service, and quick check-out procedures.
- Worked with members of the sales team to keep track of inventory levels, complete accurate orders, and resolve item issues.
- Included associates in decision-making processes to empower the team and ensure continued success.
- Planned an optimal workflow through effective scheduling and task delegation.
- Taught employees how to take advantage of upselling and cross-selling opportunities, resulting in consistent sales by cultivating a competitive and results-oriented culture.
- Improved team performance with a motivational approach and excellent training abilities.
Assistant Store Manager
Gymboree
Fairview Heights, IL
03.2014 - 03.2015
- Increased sales and reduced shrinkage by providing excellent customer service and following standard procedures.
- Was in charge of the opening and closing procedures, as well as making suggestions for improving the efficiency of daily operations.
- Offered current employees the chance to take advantage of additional training opportunities.
- Recruited, interviewed, and hired people who showed dedication, passion, and added value to the team.
- Earned repeat business by providing excellent customer service and responding to customer concerns in a friendly and knowledgeable manner.
- Assisted with the store's overall day-to-day operations, including the ongoing training and development of effective store associates in order to achieve the desired sales and results.
- Was in charge of training and supervising associates in customer service and sales techniques.
- Assisted in scheduling and delegating tasks in order to meet coverage and service demands.
- Inspired and motivated employees to achieve high levels of performance.
Education
High School - undefined
South Central High School
Farina, IL01.2001
Skills
- Customer service
- Organization
- Strong verbal communication
- Team management
- Self-motivated
Timeline
Paraprofessional
Mascoutah School District
08.2024 - Current
1st Assistant Manager
Maurices
06.2023 - Current
Home Daycare Provider
Self-employed
08.2021 - 05.2023
Store Leader
Maurices
03.2015 - 04.2016
Assistant Store Manager
Gymboree
03.2014 - 03.2015
High School - undefined
South Central High School