Connie Wilson
Tucson,AZ
Summary
Results-driven professional with entrepreneurial and management experience. Cultivates strong relationships with colleagues and clients while leading administrative and sales teams. Combines business acumen with decisive judgment to achieve organizational goals. Holds a clean driving record and Level One Fingerprint Clearance Card, available for flexible scheduling.
Overview
1
1
year of post-secondary education
44
44
years of professional experience
Work History
Owner-Manager Adult Care Home
Connie Wilson Photography
Tucson, AZ
06.2019 - 06.2025
- Managed daily operations of business, including hiring and training staff.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Ensured compliance with local, state, and federal regulations.
- Oversaw budgeting and financial management.
- Identified new opportunities for growth, expansion, and diversification.
- Developed policies and procedures for the organization.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted performance reviews for employees on a regular basis.
- Evaluated staff performance through regular assessments and addressed issues.
- Recruited and hired qualified candidates to fill open positions.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Implemented quality assurance processes to ensure product excellence.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Created monthly reports for senior management summarizing operational performance metrics.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Resolved client concerns and adjusted schedules to support photography session needs.
- Managed client consultations for Connie Wilson Photography portrait and event services.
- Scheduled photography sessions and coordinated studio calendars for client bookings.
- Directed photo shoots and guided subjects through posing and styling.
- Created monthly reports for senior management summarizing operational performance metrics.
Manager of Assisted Living
Obama Senior Care
Tucson, AZ
10.2016 - 07.2020
- Directed daily assisted living operations at Obama Senior Care
- Supervised caregiving staff and assigned resident support duties
- Coordinated resident care plans with nurses, families, and providers
- Developed and implemented individualized care plans for residents, ensuring that their personal needs were met.
- Monitored medication schedules and assisted with compliance checks
- Reviewed admissions, assessments, and move-in documentation
- Maintained safety standards, incident reports, and facility readiness
- Performed routine inspections of facilities to identify potential safety hazards or areas needing improvement.
- Collaborated with external organizations such as hospices, home health agencies and other healthcare providers in order to provide comprehensive services to residents.
Manual Machinist
R & R Products
Tucson, AZ
02.1983 - 07.1985
- Operated manual milling, drilling, tapping, and grinding machines to fabricate parts according to blueprints or drawings.
- Operated hand wheels and controls to shape metal parts accurately.
- Monitored machine while working to adjust feed, maintain temperature and identify issues.
- Troubleshot machine malfunctions and made necessary repairs.
- Assisted in the development of new processes and techniques for improved quality control.
Telephone Operator -Dispatcher
A- 1 Doctors Directory
Tucson, Arizona
01.1981 - 10.1982
- Answered patient calls for A-1 Doctors Directory, routing requests to appropriate physicians for timely assistance
- Directed callers to correct doctor listings, specialties, and office contacts
- Relayed messages between patients, clinics, and medical office staff
- Scheduled appointment calls using directory information and practice instructions
- Maintained accurate call records by logging each interaction with detailed notes. and message logs for A-1 Doctors Directory
- Provided callers with referral information and service support to address various inquiries effectively
- Responded to customers' requests for assistance with various issues they were having.
Education
Licensed To Own Operate Adult Care Home Facility - Medical Informatics
AMTI
Tucson, AZ 03.2013 - 04.2013
Certified Public Accountant - Accounting With Quik Books
EII
Tucson, AZ 10.2012 - 11.2012
High School Diploma - Business
Paul V. Moore High School
Central Square , N.Y. 09.1978 - 06.1979
Skills
- Regulatory compliance
- Care coordination
- Medication administration
- Infection control
- Wound Care management
- Hospice care
- Patient scheduling
- Staff scheduling
- Payroll administration
- Operations management
- Budget management
- Budget administration
- Cash flow optimization
- Inventory control
- Inventory
- Sales management
- Sales
- Client service
- Customer service
- Client engagement optimization
- Team leadership
- Staff management
- Employee development
- Conflict resolution
- Crisis management
- Effective communication
- Problem solving
- Decision making
- Program creation and implementation
- Data researcher
- EMR systems
- First Aid
- Tube feeding
- Filing
- Record keeping
- Machinist
- Assembly
- Dispatcher
- Consulting
- Relationship building
- Project estimating
- Certified public accountant
- Filing
- Certified public accountant
Timeline
Owner-Manager Adult Care Home
Connie Wilson Photography
06.2019 - 06.2025
Manager of Assisted Living
Obama Senior Care
10.2016 - 07.2020
Licensed To Own Operate Adult Care Home Facility - Medical Informatics
AMTI
03.2013 - 04.2013
Certified Public Accountant - Accounting With Quik Books
EII
10.2012 - 11.2012
Manual Machinist
R & R Products
02.1983 - 07.1985
Telephone Operator -Dispatcher
A- 1 Doctors Directory
01.1981 - 10.1982
High School Diploma - Business
Paul V. Moore High School
09.1978 - 06.1979