Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alicia Gates

Portland,OR

Summary

Dynamic professional with extensive experience as an Adult Foster Care Owner at Home Life Foster Care, excelling in regulatory compliance and stakeholder collaboration. Proven track record in enhancing service delivery and implementing employee training programs, fostering a culture of teamwork and conflict resolution to drive organizational success.

Overview

32
32
years of professional experience

Work History

Adult Foster Care Owner

Self/ Home Life Foster Care
Gresham, Oregon
02.2004 - 07.2025
  • Managed daily operations and business strategy to ensure seamless service delivery.
  • Supervised staff performance, focusing on productivity, efficiency, and cost savings.
  • Trained employees on customer service best practices to enhance client interactions.
  • Coordinated community events to foster relationships and promote the business.
  • Ensured compliance with local, state, and federal regulations.
  • Oversaw budgeting and financial management for organizational growth.
  • Implemented quality assurance processes to maintain product excellence.
  • Developed policies and procedures to streamline organizational operations.

Program Administrator

Northwest Community Alliance
Portland, Oregon
04.2000 - 07.2004
  • Oversaw operations for four group homes serving individuals with IDD.
  • Developed and implemented program policies to enhance service delivery.
  • Coordinated program schedules ensuring timely service provision.
  • Monitored compliance with organizational policies and regulatory standards.
  • Maintained accurate records of participant engagement and activities.
  • Cultivated relationships with stakeholders, including government officials and partners.
  • Recruited, trained, and supervised personnel for project implementation.
  • Implemented quality assurance processes for data collection accuracy.

Child Counseling, Milieu Manager

Albertina Kerr Centers
Portland, Oregon
04.1993 - 04.1999
  • Oversaw daily operations, ensuring compliance with company policies and industry regulations.
  • Implemented process improvements to increase operational efficiency across teams.
  • Developed and delivered training programs for new employees to enhance skill sets.
  • Conducted regular staff meetings to provide updates and address team concerns.
  • Resolved conflicts among team members to foster a harmonious work environment.
  • Monitored staff performance, addressing issues promptly to maintain productivity.
  • Provided leadership during organizational changes, ensuring smooth transitions.
  • Enhanced team morale through recognition programs and career development opportunities.

Education

Bachelor of Science - Criminology

Southern Oregon University
Ashland, OR
12-1992

Some College (No Degree) - Public Administration, Nonprofit Management

Portland State University
Portland, OR

Skills

  • Regulatory compliance
  • Stakeholder collaboration
  • Employee training
  • Problem solving
  • Conflict resolution
  • Team building
  • Relationship management
  • Service delivery

Timeline

Adult Foster Care Owner

Self/ Home Life Foster Care
02.2004 - 07.2025

Program Administrator

Northwest Community Alliance
04.2000 - 07.2004

Child Counseling, Milieu Manager

Albertina Kerr Centers
04.1993 - 04.1999

Bachelor of Science - Criminology

Southern Oregon University

Some College (No Degree) - Public Administration, Nonprofit Management

Portland State University

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