Conniece Hatcher

• Followed up with customers on unresolved issues.
• Provided exceptional customer service, addressing concerns and resolving issues promptly.
• Developed in-depth understanding of insurance policies and procedures.
• Worked productively in fast-moving work environment to process large volumes of claims.
• Collaborated with internal departments and external vendors to resolve claims.
• Investigated and resolved complex claims, ensuring adherence to policy guidelines and regulatory compliance.
• Reduced claim resolution times with thorough documentation and timely follow-up.
• Calculated adjustments, premiums and refunds.managed 30 incoming calls

Review and process medical claims using Cognizant.

Worked independently

Data entry

Provided Customer service via phone.

• Collected premiums and issued accurate receipts.
• Followed up with customers on unresolved issues.
• Provided exceptional customer service, addressing concerns and resolving issues promptly.
• Developed in-depth understanding of insurance policies and procedures.
• Worked productively in fast-moving work environment to process large volumes of claims.
• Investigated and resolved complex claims, ensuring adherence to policy guidelines and regulatory compliance.
• Reduced claim resolution times with thorough documentation and timely follow-up.
• Managed 30 incoming calls per day.