Connie L Kuntz Turner
Lancaster,SC
Summary
Accomplished healthcare professional with extensive experience at Agape Senior Management, excelling in patient management and compassionate caregiving. Proven track record in enhancing resident satisfaction and ensuring compliance. Adept at coordinating care and leading teams, with strong skills in staff supervision and chart audits. Recognized for improving care quality by 20% through innovative strategies.
Professional healthcare provider skilled in patient care, support, and daily living assistance. Proven ability to work collaboratively, adapting to changing needs and ensuring reliable support for both patients and team members. Strong communication, empathy, and organizational skills, consistently delivering high-quality care and contributing to positive outcomes.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Director of Partnerships
Your Health
07.2022 - Current
- Manage client relationship
- Grow the business
- Networking
- Help patients solve problems
- Excellent communication
- Collaboration
Educator/ Team Coordinator Preceptor
Agape Care Hospice
12.2021 - 07.2022
- Monthly calls with TC
- Train all new TC's
- Fill in for TC's
- Billing
- Scheduling
- Admissions
Team Coordinator
Agape Hospice of the Low Country
06.2019 - 12.2021
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Managed team workload to reach targets for specific tasks.
- Built strong relationships with customers through positive attitude and attentive response.
- Managed multiple projects simultaneously, prioritizing tasks for optimal resource allocation and workflow efficiency.
Director of Business Operations
The Blake at Edgewater Assisted Living
08.2017 - 05.2019
- AR
- AP
- Payroll
- Coordinate all new hires
- Revenue
Executive Director
Willow Ridge Assisted Living
06.2016 - 03.2017
- Leader and director of the overall operations of the community in accordance with resident needs, government regulations and Affinity Living group policies and procedures.
- Provided excellent customer service.
- Worked with managers and corporate in all aspects of community operations to include setting priorities and job assignments.
- Monitored all departments, educate an in-force policy, performance evaluations, assist, coach and discipline staff as necessary.
- Monitored quality assurance, compliance, resident care,community staffing retention, business management ,sales and marketing, revenue, community relations, resident rights, and training.
Resident Care Coordinator
Carolina Gardens West Columbia
08.2015 - 04.2016
- Coordinate care with Agape Primary Care
- Review and approve orders
- Supervise and provide support to the front line staff
- Supervise and provide support to the Care Plan Coordinator
- Provide support to the residents and family members
- Complete care plans
- Held care plan meetings
- Worked closely with Physical Therapy and Hospice
- Chart and Cart Audits
Resident Care Coordinator
Agape Senior Assisted Living West Columbia
03.2015 - 08.2015
- Coordinate Care for residents through Agape Primary Care
- Review and approve orders
- Supervise and provide support to front line staff
- Support for the Care Plan Coordinator
- Provided support to residents and family members
- Worked closely with Physical Therapy and Hospice
- Chart and Cart Audits
- Daily rounds
State Compliance Specialist
Agape Senior Management
02.2012 - 03.2015
- Monthly visits to the Assisted Living facilities
- Monthly mock surveys
- Coaching calls
- Managed annual employee in-services
- Held CPR classes
- Assisted with Acquisitions
- Provided assistance an guidance with DHEC survey's
- Assisted with Plan of corrections
- Audited med carts, resident charts and employee charts
Office Manager/Staffing Coordinator
Right at Home in Home Care
01.2010 - 01.2012
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Staff scheduling
- Client assessments
- Supervisory visits with aids
- Medicaid payroll
- Human resources
Education
GED -
Turner Job Corps
Albany, GAMarathon High School
Marathon, FLNo Degree - Nursing
York Technical College
Rock Hill, SCBachelor of Science -
University of Phoenix
Tempe, AZSkills
- Compassionate caregiver
- Reliable team player
- Compassionate
- Patient management
Certification
- BLS Instructor, Prisma Health Upstate Greenville - 9/19/2024 - 9/30/2026
Timeline
Director of Partnerships
Your Health
07.2022 - Current
Educator/ Team Coordinator Preceptor
Agape Care Hospice
12.2021 - 07.2022
Team Coordinator
Agape Hospice of the Low Country
06.2019 - 12.2021
Director of Business Operations
The Blake at Edgewater Assisted Living
08.2017 - 05.2019
Executive Director
Willow Ridge Assisted Living
06.2016 - 03.2017
Resident Care Coordinator
Carolina Gardens West Columbia
08.2015 - 04.2016
Resident Care Coordinator
Agape Senior Assisted Living West Columbia
03.2015 - 08.2015
State Compliance Specialist
Agape Senior Management
02.2012 - 03.2015
Office Manager/Staffing Coordinator
Right at Home in Home Care
01.2010 - 01.2012
GED -
Turner Job Corps
Marathon High School
No Degree - Nursing
York Technical College
Bachelor of Science -
University of Phoenix
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