Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Connikka Hall

Greenville ,MS
Connikka Hall

Summary

Adept at managing high-stakes environments and enhancing operational efficiency, I significantly increased productivity at Fed Ex Ground through meticulous time management and order accuracy. My background in corrections and customer service has honed my reliability and communication skills, ensuring safety and exceptional service in all roles.

Professional in correctional facility management, known for strong standards and results-driven performance. Extensive experience in enforcing regulations and maintaining order within facilities. Valued for collaborative spirit and adaptability, with skills in conflict resolution and surveillance.

Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.

Overview

2025
years of professional experience
1
Certification

Work History

Remote wfh

Tier iv customer service rep

Job overview

  • Provided exceptional support to project leads through daily communication, follow-up on action items, and proactive problemsolving.
  • Provided personalized assistance to customers, boosting overall satisfaction and retention rates.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Developed relationships with customers and used product and process knowledge to provide unrivaled customer experiences.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
  • Enhanced team communication by scheduling regular meetings, preparing agendas, and taking detailed minutes.
  • Worked flexible hours across night, weekend, and holiday shifts.

Fed Ex Ground

Order Filler
03.2024 - 11.2024

Job overview

  • Facilitated smooth operations during peak periods, effectively handling increased workload without compromising quality or timeliness of deliveries.
  • Contributed to a safe working environment by adhering to strict safety protocols during all tasks.
  • Implemented effective time management strategies, significantly increasing productivity within tight deadlines.
  • Demonstrated adaptability and flexibility in response to changing demands or priorities, effectively navigating challenges while maintaining a high level of productivity.
  • Assisted in onboarding new employees, providing thorough training on order filling procedures and best practices.
  • Improved order accuracy by meticulously reviewing and verifying customer information before processing.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.

Varner Max

Correctional Officer
02.2023 - 03.2024

Job overview

  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Conducted routine and emergency head counts.

Wendys Restaurant

Cashier
05.2021 - 11.2022

Job overview

  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.

Education

Abba
Greenville Ms

High School Diploma from Nursing
12.2022

University Overview

Skills

  • Product picking
  • Pallet arrangement
  • Pick lists
  • Picking efficiency
  • Time management skills
  • Cash handling and management
  • Customer service excellence
  • Reliability and punctuality
  • Written and verbal communication
  • Call handling

Certification

  • Correctional Leadership Development Program – National Institute of Corrections.
  • Certified Nursing Assistant (CNA) - State Boards of Nursing.

Timeline

Order Filler
Fed Ex Ground
03.2024 - 11.2024
Correctional Officer
Varner Max
02.2023 - 03.2024
Cashier
Wendys Restaurant
05.2021 - 11.2022
Abba
High School Diploma from Nursing
Tier iv customer service rep
Remote wfh
Connikka Hall