Summary
Overview
Work History
Education
Skills
Key Qualifications And Strengths
References
Timeline
Generic

Chelsea Williams

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Regional Support Customer Service Agent (RSC) Rep IV

Spectrum
06.2021 - Current
  • Auditing and reviewing customers' accounts
  • Building technicians schedules and routes
  • Projecting and balancing quota for technicians to receive work
  • Operating multiple computer systems and applications to schedule, route, and complete customer's work orders
  • Communicating with potential or existing customers on updates or additional work needed for customers' accounts
  • Communicating and collaborating with our field support and internal departments to ensure that we are setting up the customer with a successful install
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Training up new members of the team with the tools and skills needed to perform in job knowledge and productivity

Combat Engineer 174th MAC

Army National Guard
10.2015 - 10.2021
  • Supervise, serve, or assist as a member of a unit when tracking rough terrain in combat situations
  • Perform a variety of construction under combat conditions
  • Build, repair, and maintain buildings, roads, and power supplies
  • Conduct route clearance of rivers and obstacles and responsible for detecting mines and other explosives
  • Provide mobility, counter mobility, and survivability.
  • Increased unit proficiency by leading rigorous training exercises in demolitions, mine warfare, and obstacle construction.
  • Maintained 100% accountability of assigned equipment.
  • Constructed floating bridges and temporary roadways to facilitate movement of large convoys of equipment and personnel to and from battle areas.
  • Improved safety measures by conducting risk assessments and implementing appropriate mitigation strategies.
  • Contributed to overall mission effectiveness through seamless collaboration with other military units and supporting elements.
  • Conducted ground reconnaissance for roads, bridges and tunnels and reported findings to commander.
  • Ensured optimal performance of communication systems during operations, enabling effective command and control processes.
  • Maximized operational readiness with thorough equipment maintenance and repair procedures.
  • Trained in small arms, anti-armor and indirect fire weapons.
  • Upheld code of conduct and maintained professionalism in stressful situations.

Spectrum Sales Support Coordinator I

Spectrum
10.2018 - 01.2020
  • Responding to complaints from customers and giving after sales support when requested
  • Ensuring the adequacy of sales related equipment or material
  • Ensuring to adherence laws and policies
  • Managed complex sales transactions, ensuring accurate documentation and timely fulfillment of orders.
  • Supported sales representatives in their efforts to meet or exceed individual targets by providing necessary resources and assistance.
  • Updated internal databases with accurate customer contact information, ensuring effective communication channels were maintained throughout the sales process.
  • Developed strong relationships with clients through consistent communication and personalized service.
  • Contributed to business growth by identifying upselling opportunities during client interactions and sharing relevant information with the sales team.
  • Increased account retention by proactively identifying areas for improvement and recommending effective strategies.
  • Enhanced customer satisfaction by addressing inquiries, resolving issues, and providing timely solutions.
  • Developed and maintained relationships with key accounts and existing customers.
  • Assisted customers with sales needs such as inventory and shipping questions.
  • Managed customer accounts, responding to inquiries and resolving customer service issues
  • Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
  • Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
  • Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
  • Tracked sales data for analysis and forecasting.

Quality Assembler Magna

Magna Drive Automotive
09.2017 - 06.2018
  • Assemble front and rear bumpers, spoilers, cladding, wafs, or rockers
  • Responsible for visual quality inspection of parts prior to moving part to sequence area and to be able to lift 10-15 lbs
  • Maintained high-quality standards with thorough inspections of assembled parts.
  • Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
  • Collaborated effectively with team members to meet production targets consistently.
  • Demonstrated flexibility in adapting to various types of assemblies, allowing for seamless transition between different projects as needed.
  • Collaborated with team members to improve production processes and maintain quality standards.
  • Consistently met or exceeded daily production quotas while maintaining exceptional quality standards in all completed assemblies.
  • Trained new employees on proper assembly techniques, ensuring quick acclimation to the role and faster overall team results.
  • Collected material and equipment required for assembling process to determine durability of structure.
  • Increased production efficiency by assembling components quickly and accurately.
  • Enhanced workplace safety by maintaining a clean and organized work area at all times.

Cashier Zaxbys

Zaxbys
06.2014 - 05.2015
  • Cash handling, customer service, balance drawer, and place orders for customers
  • Responsible for solving customer's complaints and providing information about the products
  • Maintain information about the store's merchandise/products
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Learned duties for various positions and provided backup at key times.
  • Calculate total payments received during a time period
  • Expertise in policies, procedures, scheduling, and researching
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

J. L. Mann High School Academy
Greenville, SC
06.2016

Skills

  • Customer Service
  • Problem Resolution
  • Outstanding communication skills
  • Call center experience
  • Empathetic and genuine
  • Payment Processing
  • Exemplary work ethic
  • Account Management
  • Order Placement
  • Data Entry
  • Problem-solving abilities
  • Product Knowledge

Key Qualifications And Strengths

  • Excellent multi-tasker
  • Learns quickly
  • Delivers exceptional customer service
  • Experience military service
  • Neat, clean, and professional appearance
  • Reliable and focused
  • Cash handling
  • Collaborative team worker
  • Effective problem solving
  • Hard working
  • Strong work ethic
  • Integrity

References

Available upon request

Timeline

Regional Support Customer Service Agent (RSC) Rep IV

Spectrum
06.2021 - Current

Spectrum Sales Support Coordinator I

Spectrum
10.2018 - 01.2020

Quality Assembler Magna

Magna Drive Automotive
09.2017 - 06.2018

Combat Engineer 174th MAC

Army National Guard
10.2015 - 10.2021

Cashier Zaxbys

Zaxbys
06.2014 - 05.2015

High School Diploma -

J. L. Mann High School Academy
Chelsea Williams