Chelsea Williams
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Regional Support Customer Service Agent (RSC) Rep IV
Spectrum
06.2021 - Current
- Auditing and reviewing customers' accounts
- Building technicians schedules and routes
- Projecting and balancing quota for technicians to receive work
- Operating multiple computer systems and applications to schedule, route, and complete customer's work orders
- Communicating with potential or existing customers on updates or additional work needed for customers' accounts
- Communicating and collaborating with our field support and internal departments to ensure that we are setting up the customer with a successful install
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Training up new members of the team with the tools and skills needed to perform in job knowledge and productivity
Combat Engineer 174th MAC
Army National Guard
10.2015 - 10.2021
- Supervise, serve, or assist as a member of a unit when tracking rough terrain in combat situations
- Perform a variety of construction under combat conditions
- Build, repair, and maintain buildings, roads, and power supplies
- Conduct route clearance of rivers and obstacles and responsible for detecting mines and other explosives
- Provide mobility, counter mobility, and survivability.
- Increased unit proficiency by leading rigorous training exercises in demolitions, mine warfare, and obstacle construction.
- Maintained 100% accountability of assigned equipment.
- Constructed floating bridges and temporary roadways to facilitate movement of large convoys of equipment and personnel to and from battle areas.
- Improved safety measures by conducting risk assessments and implementing appropriate mitigation strategies.
- Contributed to overall mission effectiveness through seamless collaboration with other military units and supporting elements.
- Conducted ground reconnaissance for roads, bridges and tunnels and reported findings to commander.
- Ensured optimal performance of communication systems during operations, enabling effective command and control processes.
- Maximized operational readiness with thorough equipment maintenance and repair procedures.
- Trained in small arms, anti-armor and indirect fire weapons.
- Upheld code of conduct and maintained professionalism in stressful situations.
Spectrum Sales Support Coordinator I
Spectrum
10.2018 - 01.2020
- Responding to complaints from customers and giving after sales support when requested
- Ensuring the adequacy of sales related equipment or material
- Ensuring to adherence laws and policies
- Managed complex sales transactions, ensuring accurate documentation and timely fulfillment of orders.
- Supported sales representatives in their efforts to meet or exceed individual targets by providing necessary resources and assistance.
- Updated internal databases with accurate customer contact information, ensuring effective communication channels were maintained throughout the sales process.
- Developed strong relationships with clients through consistent communication and personalized service.
- Contributed to business growth by identifying upselling opportunities during client interactions and sharing relevant information with the sales team.
- Increased account retention by proactively identifying areas for improvement and recommending effective strategies.
- Enhanced customer satisfaction by addressing inquiries, resolving issues, and providing timely solutions.
- Developed and maintained relationships with key accounts and existing customers.
- Assisted customers with sales needs such as inventory and shipping questions.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
- Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
- Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
- Tracked sales data for analysis and forecasting.
Quality Assembler Magna
Magna Drive Automotive
09.2017 - 06.2018
- Assemble front and rear bumpers, spoilers, cladding, wafs, or rockers
- Responsible for visual quality inspection of parts prior to moving part to sequence area and to be able to lift 10-15 lbs
- Maintained high-quality standards with thorough inspections of assembled parts.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
- Collaborated effectively with team members to meet production targets consistently.
- Demonstrated flexibility in adapting to various types of assemblies, allowing for seamless transition between different projects as needed.
- Collaborated with team members to improve production processes and maintain quality standards.
- Consistently met or exceeded daily production quotas while maintaining exceptional quality standards in all completed assemblies.
- Trained new employees on proper assembly techniques, ensuring quick acclimation to the role and faster overall team results.
- Collected material and equipment required for assembling process to determine durability of structure.
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
Cashier Zaxbys
Zaxbys
06.2014 - 05.2015
- Cash handling, customer service, balance drawer, and place orders for customers
- Responsible for solving customer's complaints and providing information about the products
- Maintain information about the store's merchandise/products
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Learned duties for various positions and provided backup at key times.
- Calculate total payments received during a time period
- Expertise in policies, procedures, scheduling, and researching
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
J. L. Mann High School Academy
Greenville, SC06.2016
Skills
- Customer Service
- Problem Resolution
- Outstanding communication skills
- Call center experience
- Empathetic and genuine
- Payment Processing
- Exemplary work ethic
- Account Management
- Order Placement
- Data Entry
- Problem-solving abilities
- Product Knowledge
Key Qualifications And Strengths
- Excellent multi-tasker
- Learns quickly
- Delivers exceptional customer service
- Experience military service
- Neat, clean, and professional appearance
- Reliable and focused
- Cash handling
- Collaborative team worker
- Effective problem solving
- Hard working
- Strong work ethic
- Integrity
References
Available upon request
Timeline
Regional Support Customer Service Agent (RSC) Rep IV
Spectrum
06.2021 - Current
Spectrum Sales Support Coordinator I
Spectrum
10.2018 - 01.2020
Quality Assembler Magna
Magna Drive Automotive
09.2017 - 06.2018
Combat Engineer 174th MAC
Army National Guard
10.2015 - 10.2021
Cashier Zaxbys
Zaxbys
06.2014 - 05.2015
High School Diploma -
J. L. Mann High School Academy
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