Connor Carpenter
Midland
Summary
Resourceful and customer-focused professional with diverse experience across IT support, retail management, sales, and hospitality. Skilled in troubleshooting technical issues, leading teams, managing operations, and delivering exceptional customer service in fast-paced environments. Adept at building strong client relationships, resolving complex problems, and driving performance through teamwork and initiative. Certified in CompTIA A+ and Google IT Support, with a proven ability to adapt quickly and perform effectively in both technical and customer-facing roles.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Desktop Support Technician
Linked Technologies
02.2024 - Current
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
- Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices.
- Configured hardware, devices, and software to set up work stations for employees.
- Deliver friendly and efficient customer service, ensuring minimal downtime and strong user satisfaction
- Troubleshoot and resolve issues remotely and in-person for desktops, laptops, printers, and mobile devices
Server
Gratzi
10.2022 - 02.2024
- Delivered exceptional, detail-oriented service in a high-end dining environment
- Managed multiple tables efficiently while maintaining a professional and attentive demeanor
- Resolved guest concerns quickly and tactfully to ensure satisfaction
- Collaborated closely with kitchen and bar staff to ensure timely and accurate orders
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server/Bartender
15th Street Tavern
03.2021 - 08.2022
- Served food and beverages in a fast-paced casual dining environment, balancing multiple tables and bar service
- Prepared a wide range of alcoholic and non-alcoholic drinks while maintaining accuracy and speed
- Handled POS transactions, tabs, and cash management with precision
- Built strong customer relationships, encouraging repeat business through excellent service
- Maintained cleanliness, stocked bar supplies, and adhered to alcohol service regulations
Assistant Store Manager
Sherwin-Williams
08.2018 - 03.2021
- Oversaw daily retail operations, including inventory management, staffing, and customer service
- Successfully increased annual sales by 20% through strategic upselling and customer engagement
- Handled business-to-business transactions and built strong relationships with contractors and local clients
- Managed sales goals, ordering, merchandising, and store appearance
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Kitchen Manager
McDonald's
07.2015 - 07.2018
- Monitored employee performance in order to give guests positive and high-quality service at every visit.
- Kept the store clean and neat by proactively monitoring all areas of operations.
- Trained workers on store policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Managed inventory by ordering and checking in stock, ensuring accurate supply levels and minimizing waste
Education
High School Diploma -
Holly High School
Holly, MISkills
- Troubleshooting & diagnostics
- Hardware diagnostics
- Root-cause analysis
- Conflict Resolution & Problem Solving
- Customer Relationship Management
- Retail Operations & Sales Management
- Process Optimization
- Multitasking in Fast-Paced Environments
- Adaptability and flexibility
- Leadership and Management
Certification
- CompTIA A+ Certification
- Google IT Support Professional Certificate
Timeline
Desktop Support Technician
Linked Technologies
02.2024 - Current
Server
Gratzi
10.2022 - 02.2024
Server/Bartender
15th Street Tavern
03.2021 - 08.2022
Assistant Store Manager
Sherwin-Williams
08.2018 - 03.2021
Kitchen Manager
McDonald's
07.2015 - 07.2018
High School Diploma -
Holly High School
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