Summary
Overview
Work History
Education
Skills
Timeline
Generic

Connor Cottrell

Provo,UT

Summary

Dynamic customer service professional with a proven track record at Olive Garden, excelling in high-pressure environments. Recognized for strong communication and teamwork skills, enhancing customer satisfaction through attentive service. Adept at multitasking and inventory monitoring, consistently delivering quality results while maintaining a clean and organized workspace.

Overview

8
8
years of professional experience

Work History

Car Wash Attendant

Wiggy Wash
08.2023 - 11.2024
  • Greeted customers and assessed needs to recommend suitable car wash services.
  • Developed strong time-management skills by managing multiple tasks simultaneously without sacrificing service quality.
  • Assisted customers with inquiries about available services or pricing options, guiding them toward appropriate selections based on their needs.
  • Achieved customer satisfaction by providing high-quality professional service.
  • Enhanced customer satisfaction by delivering efficient and thorough car wash services.
  • Delivered high-quality car wash services using high-pressure washers, vacuums and detailing tools.
  • Demonstrated attention to detail while performing various tasks such as prepping cars, operating machinery, and applying cleaning solutions.

Server

Olive Garden
02.2021 - 04.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Sales Associate

Old Navy
06.2020 - 07.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Busser

Olive Garden
02.2021 - 03.2021
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.

Customer Service Representative

Sonics Drive In
01.2020 - 03.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Food Preparation Worker

Barberitos Southwestern Grille & Cantina
06.2017 - 11.2018
  • Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
  • Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
  • Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Packaged and stored food products following proper handling and preservation methods.
  • Prepared ingredients according to precise specifications, resulting in consistent meal quality across all menu items.
  • Maintained a clean and sanitary workspace, adhering to strict health and safety standards for optimal work conditions.
  • Organized and re-stocked various stations and self-service items.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Maintained organization in kitchen to keep track of multiple tasks and prepare meals correctly.
  • Multitasked effectively during high-volume periods by prioritizing tasks based on urgency and importance.
  • Demonstrated strong attention-to-detail when measuring ingredients and following recipes closely for best results.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Supported kitchen team by being responsive and pitching in to complete tasks.

Pizza Maker

Little Ceasers Pizza
02.2017 - 02.2018
  • Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
  • Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
  • Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
  • Prepared raw materials for cooking by cutting vegetables and preparing dough.
  • Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
  • Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.

Education

High School Diploma -

American Fork High School
American Fork, UT
06.2020

Skills

  • Flexible work schedule
  • Strong communication skills
  • Teamwork and contribution
  • Customer service
  • Adaptability to change
  • Customer Service-oriented
  • Physical stamina and strength
  • Inventory monitoring

Timeline

Car Wash Attendant

Wiggy Wash
08.2023 - 11.2024

Server

Olive Garden
02.2021 - 04.2022

Busser

Olive Garden
02.2021 - 03.2021

Sales Associate

Old Navy
06.2020 - 07.2021

Customer Service Representative

Sonics Drive In
01.2020 - 03.2021

Food Preparation Worker

Barberitos Southwestern Grille & Cantina
06.2017 - 11.2018

Pizza Maker

Little Ceasers Pizza
02.2017 - 02.2018

High School Diploma -

American Fork High School

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