Connor Denney
Software Support Specialist
Fort Worth,TX
Summary
Results-driven and detail-oriented professional with a Bachelor of Science in Information Systems, seeking an entry-level Project Manager role. Possessing strong organizational and communication skills, as demonstrated through past work experience and collaborative team environments. Eager to contribute enthusiasm, adaptability, and a commitment to excellence to a dynamic project management team. Excited to leverage academic knowledge and practical experience to support efficient project delivery and exceed organizational goals.
Overview
9
9
years of professional experience
1
1
Certificate
Work History
Senior Software Support Specialist
Acctivate
Arlington, Texas
07.2020 - Current
- Responded to customer inquiries and provided support over phone, email, and remote connection
- Broke down and evaluated complex user problems, using T-SQL scripts, personal expertise, and probing questions
- Assisted clients with writing and editing reports using SAP Crystal Reports
- Tested new software versions and documented bugs prior to deployment
- Analyzed various sources of data to find common shortfalls among the program to report back to appropriate teams
- Led comprehensive reorganization of program knowledge base to enhance accessibility, efficiency, and user experience.
Shift Leader
Whataburger Restaurants
Fort Worth, TX
05.2015 - 07.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations and monitored team performance to keep shifts running smoothly.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Analyzed various sources of data including sales reports, labor reports and forecast reports to make decisions regarding operations.
Education
Bachelor of Science - Information Systems
The University of Texas At Arlington
Arlington, TX05.2020
Certification
Foundations of Project Management
Coursera, November 2023
Relevant skills: Project life cycle and methodologies.
Skills
- Familiarity with project life cycle and methodologies including Waterfall, Agile, Scrum and Lean Six Sigma
- Adept at technical and user documentation
- Strong Organization & Time-Management skills
- Strong Communication skills
- Strong Customer Service skills
- Strong Technical skills
- Microsoft Office (Excel, PowerPoint, Word, Access)
- Microsoft Visio
- Microsoft Power BI
- Tableau
- Trello
- SAP Crystal Reports
Timeline
Senior Software Support Specialist
Acctivate
07.2020 - Current
Shift Leader
Whataburger Restaurants
05.2015 - 07.2020
Bachelor of Science - Information Systems
The University of Texas At Arlington
Personal Interests
- Accounting & Budgets
- Creative Writing
- Data Analytics
- ERP Software and Solutions
- Process Optimization
- Emerging Tech innovations
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