Connor Gallo
Wayne,NJ
Summary
Skilled communicator with background in delivering clear, concise messages in diverse professional settings. Strengths include ability to adapt communication style to audience needs, strong interpersonal skills and high degree of cultural sensitivity. Previous work has demonstrated positive impact on team functionality and improved workplace productivity through effective communication strategies. Responsible and motivated, ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Soccer Coach
DC Soccer
Mahwah, NJ
01.2024 - Current
- Organized and led drills to improve player technique and tactical awareness.
- Developed team strategies, tactics, formations, and set plays for competitive matches.
- Evaluated players' performance during practice sessions and games.
- Created individual training programs tailored to each player's strengths and weaknesses.
- Mentored athletes on sportsmanship and teamwork skills in order to build a positive team dynamic.
- Communicated with parents regarding their child's development, both athletically and academically.
- Scheduled practices, games, tournaments, meetings, travel arrangements.
- Instilled love of sport by helping players to fully grasp gameplay.
- Ran drills and fitness circuits to improve athletes' coordination and skills.
- Developed and implemented rigorous practice routines to enhance player skills and promote teamwork.
- Developed training and exercise programs to meet individual requirements and team play strategies.
911 Emergency Dispatcher
Wayne Police Department
Wayne, NJ
10.2023 - 03.2024
- Received incoming calls from the public and determined the nature of the emergency.
- Assessed callers' needs and dispatched appropriate personnel to respond to emergencies.
- Screened incoming calls for accuracy and completeness of information provided.
- Monitored multiple radio frequencies simultaneously while entering data into computer system.
- Provided pre-arrival instructions over the phone such as CPR and first aid instructions, fire evacuation procedures.
- Communicated effectively with other dispatch centers to coordinate resources when responding to large scale events.
- Acted calmly and professionally under pressure while making decisions in high stress situations.
- Utilized proper telephone etiquette when speaking with callers in order to maintain a professional demeanor.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Dispatched police officers and emergency personnel to calls for service.
Security Officer
Chilton Memorial Hospital
Pompton Plains, NJ
09.2021 - 09.2023
- Checked for safety hazards and took corrective action when necessary.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Monitored surveillance cameras and responded to suspicious activity.
- Investigated all reported incidents of theft or vandalism on premises.
- Enforced access control measures in accordance with established procedures.
- Confirmed visitor identification prior to granting entry into the building.
- Provided escorts for visitors as needed throughout the facility.
- Maintained accurate logs of all security related activities.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Completed incident reports to record security or loss prevention incidents.
- Documented security-related situations and submitted in-depth reports to superiors.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
Education
Bachelor of Arts - Criminal Justice & Criminology
William Paterson University of New Jersey
Wayne, NJ05-2024
Skills
- Conflict de-escalation
- Crime prevention methods
- Investigative skills
- First aid and CPR certified
- Criminal law knowledge
- Information intake
- Information documentation
- Listening Skills
- Critical thinker
- Conflict Resolution
- First aid knowledge
- Data Analysis
- Multitasking Abilities
- Criminal justice knowledge
- Crisis communication
- Information Gathering
- Team building
- Communication Ability
Certification
- EMD Dispatch Certification
- BLS Certification
- CPR Certified
Affiliations
- Vice Chairman of large political organization.
Timeline
Soccer Coach
DC Soccer
01.2024 - Current
911 Emergency Dispatcher
Wayne Police Department
10.2023 - 03.2024
Security Officer
Chilton Memorial Hospital
09.2021 - 09.2023
- EMD Dispatch Certification
- BLS Certification
- CPR Certified
Bachelor of Arts - Criminal Justice & Criminology
William Paterson University of New Jersey
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